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Fernanda Sosa

@fernandasosa1

Human Resources Generalist at PINCHFORTH, managing technical hiring and creating a workforce performance plan with monthly assessments.

El Salvador

Message

At PINCHFORTH, I manage the recruitment cycle for technical roles, including IT Project Managers and front-end and back-end Developers. I also help track labor costs and contributed to a workforce performance plan with monthly assessments.

At HELM & ENTANGLE - PROJECT BASIS, I source candidates through LinkedIn and Upwork and maintain candidate data in Excel. Earlier, at TELUS INTERNATIONAL, I advanced from Customer Service Agent to Team Leader, overseeing 25+ agents and planning coaching sessions.

Experience

Work history, roles, and key accomplishments

Current

Talent Acquisition

Current

Helm & Entangle

Jan 2023 - Present (3 years 9 months)

Conducted end-to-end recruitment procedures, evaluating and sourcing candidates to align with job prerequisites. Utilized LinkedIn and Upwork for sourcing and maintained candidate data in Excel.

Recruitment Candidate Sourcing LinkedIn Upwork Excel

Current

Human Resources Generalist

Current

Pinchforth

Jan 2022 - Present (4 years 9 months)

Managed the entire recruitment cycle, focusing on technical positions such as IT Project Manager and front-end and back-end developers. Helped manage team costs and established a yearly recruitment budget to achieve 3x growth.

Recruitment Technical Hiring Budgeting Cost Management Performance Management

Analyst

Viva

Jan 2022 - Dec 2022 (11 months)

Managed end-to-end recruitment operations, identifying and onboarding skilled candidates. Drove candidate attraction by optimizing job postings and fostering diversity and inclusion across Latin America.

Recruitment Candidate Sourcing Diversity And Inclusion LinkedIn Corporate Social Responsibility

Travel & Office Coordinator

Boskalis Offshore - LNG Power Plant Project

Jan 2020 - Dec 2021 (1 year 11 months)

Coordinated logistics for transportation, accommodation, and sustenance for a diverse team, including offshore vessels, encompassing COVID-19 protocols and international regulations. Managed travel arrangements, office operations, and vendor invoicing.

Logistics Travel Coordination Office Management Vendor Management Budgeting

Customer Service & Team Leader

Telus International

Jan 2017 - Dec 2019 (2 years 11 months)

Advanced from Customer Service Agent to proactive Team Leader, overseeing 25+ agents, ensuring quality, payroll, and discipline. Planned and executed coaching sessions and pioneered a template library.

Customer Service Team Leadership Coaching Quality Assurance Payroll