Diana Adhiambo
@dianaadhiambo
Customer service professional driving client satisfaction and account growth.
What I'm looking for
I am a reliable, energetic customer service professional with over three years' experience in client services, account management and relationship-building across diverse industries. I have a proven record of resolving customer complaints, streamlining processes and increasing customer base through prompt, high-quality service.
At Solcrete Contractors I managed accounts in the construction sector, improved financial recordkeeping as a finance intern, and earned an Outstanding Customer Service Award after contributing to a 30% customer base increase in 2024. I bring strong communication, Microsoft Office and Google Suite skills, and a collaborative, service-oriented approach.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Solcrete Contractors Ltd
Mar 2023 - Present (2 years 7 months)
Manage client accounts in the construction sector, responding to enquiries across channels and processing account adjustments; contributed to a 30% customer base growth in 2024 through prompt service delivery.
Front Desk Agent
Auka & Associates Ltd
Dec 2022 - Feb 2023 (2 months)
Delivered front-desk and administrative support including greeting clients, processing orders and payments, and maintaining office procedures to ensure efficient service.
Finance Intern
Solcrete Contractors Ltd
Nov 2021 - Apr 2022 (5 months)
Supported financial operations by maintaining petty cash records, managing invoices and purchase orders, and assisting with financial statement preparation to improve transparency and accuracy.
Education
Degrees, certifications, and relevant coursework
The Catholic University of Eastern Africa
Bachelor of Commerce, Finance
Completed a Bachelor of Commerce with a focus in Finance, graduating in October 2023.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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