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@dianaadhiambo
Customer service professional driving client satisfaction and account growth.
KenyaI am a reliable, energetic customer service professional with over three years' experience in client services, account management and relationship-building across diverse industries. I have a proven record of resolving customer complaints, streamlining processes and increasing customer base through prompt, high-quality service.
At Solcrete Contractors I managed accounts in the construction sector, improved financial recordkeeping as a finance intern, and earned an Outstanding Customer Service Award after contributing to a 30% customer base increase in 2024. I bring strong communication, Microsoft Office and Google Suite skills, and a collaborative, service-oriented approach.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Solcrete Contractors Ltd
Mar 2023 - Present (2 years 8 months)
Manage client accounts in the construction sector, responding to enquiries across channels and processing account adjustments; contributed to a 30% customer base growth in 2024 through prompt service delivery.
Auka & Associates Ltd
Dec 2022 - Feb 2023 (2 months)
Delivered front-desk and administrative support including greeting clients, processing orders and payments, and maintaining office procedures to ensure efficient service.
Solcrete Contractors Ltd
Nov 2021 - Apr 2022 (5 months)
Supported financial operations by maintaining petty cash records, managing invoices and purchase orders, and assisting with financial statement preparation to improve transparency and accuracy.
Degrees, certifications, and relevant coursework
Bachelor of Commerce, Finance
Completed a Bachelor of Commerce with a focus in Finance, graduating in October 2023.
Software and tools used professionally
KenyaYou can contact Diana and 90k+ other talented remote workers on Himalayas.
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