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Open to opportunities

Diana Adhiambo

@dianaadhiambo

Customer service professional driving client satisfaction and account growth.

Kenya
Message

What I'm looking for

I am seeking a customer-facing role where I can manage client accounts, resolve issues promptly, and contribute to growth within a collaborative, service-focused team.

I am a reliable, energetic customer service professional with over three years' experience in client services, account management and relationship-building across diverse industries. I have a proven record of resolving customer complaints, streamlining processes and increasing customer base through prompt, high-quality service.

At Solcrete Contractors I managed accounts in the construction sector, improved financial recordkeeping as a finance intern, and earned an Outstanding Customer Service Award after contributing to a 30% customer base increase in 2024. I bring strong communication, Microsoft Office and Google Suite skills, and a collaborative, service-oriented approach.

Experience

Work history, roles, and key accomplishments

SL
Current

Customer Service Representative

Solcrete Contractors Ltd

Mar 2023 - Present (2 years 7 months)

Manage client accounts in the construction sector, responding to enquiries across channels and processing account adjustments; contributed to a 30% customer base growth in 2024 through prompt service delivery.

Education

Degrees, certifications, and relevant coursework

TA

The Catholic University of Eastern Africa

Bachelor of Commerce, Finance

Completed a Bachelor of Commerce with a focus in Finance, graduating in October 2023.

Tech stack

Software and tools used professionally

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Diana Adhiambo - Customer Service Representative - Solcrete Contractors Ltd | Himalayas