Open to opportunities

Diana Adhiambo

@dianaadhiambo

Message

Customer service professional driving client satisfaction and account growth.

Kenya

Message

What I'm looking for

I am seeking a customer-facing role where I can manage client accounts, resolve issues promptly, and contribute to growth within a collaborative, service-focused team.

I am a reliable, energetic customer service professional with over three years' experience in client services, account management and relationship-building across diverse industries. I have a proven record of resolving customer complaints, streamlining processes and increasing customer base through prompt, high-quality service.

At Solcrete Contractors I managed accounts in the construction sector, improved financial recordkeeping as a finance intern, and earned an Outstanding Customer Service Award after contributing to a 30% customer base increase in 2024. I bring strong communication, Microsoft Office and Google Suite skills, and a collaborative, service-oriented approach.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Solcrete Contractors Ltd

Mar 2023 - Present (3 years 8 months)

Manage client accounts in the construction sector, responding to enquiries across channels and processing account adjustments; contributed to a 30% customer base growth in 2024 through prompt service delivery.

Customer Service Account Management CRM Microsoft Office Problem Solving

Front Desk Agent

Auka & Associates Ltd

Dec 2022 - Feb 2023 (2 months)

Delivered front-desk and administrative support including greeting clients, processing orders and payments, and maintaining office procedures to ensure efficient service.

Communication Skills Customer Service Billing Office Administration Records Management Coordination Microsoft Office

Finance Intern

Solcrete Contractors Ltd

Nov 2021 - Apr 2022 (5 months)

Supported financial operations by maintaining petty cash records, managing invoices and purchase orders, and assisting with financial statement preparation to improve transparency and accuracy.

Accounts Payable Invoicing Petty Cash Financial Reporting Data Entry Excel Documentation Process Improvement