diamond fernandez

I’m a customer service representative with years of remote experience supporting members through phone and email while staying calm under pressure. I’m known for self-confidence, flexibility, positive attitude, patience, and consistent problem solving.

In my current role at United Health Care, I handle 50–70 calls daily, processing claims for consumer accounts and adjusting claims as needed. I also manage flexible spending account support, multitask across multiple projects, and administer member accounts in accordance with appropriate regulations.

Previously at Broadleaf, I assisted customers with account maintenance questions, researched and resolved problems under state-funded programs, and handled customer disputes. I also processed payments and completed corresponding outbound correspondence while keeping communication clear and accurate.

My earlier experience includes assisting with claims at WET-GO and providing high-volume customer care at Global Contact Services (90+ calls daily). Across roles, I focus on thorough documentation, accurate record completion, and maintaining strong professional relationships—earning an average 85% customer satisfaction rating to date.