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Philomena Byrne

@philomenabyrne

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People & Culture professional driving engagement, compliance, and operational HR excellence.

United Kingdom

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What I'm looking for

I’m seeking a people-focused HR role where I can lead operations, improve employee experience, coach managers, and drive engagement and compliance within a collaborative, growth-oriented organisation.

I am a People & Culture professional with 7+ years’ experience delivering HR operations, employee relations, recruitment and engagement across facilities management, financial services, technology and hospitality. I balance operational rigour with a people-first approach, driving retention, improving onboarding and formalising reporting to improve turnaround times and compliance.

I have led multi-site ER cases, full recruitment cycles, HRIS improvements and cross-functional projects, and I champion culture through engagement initiatives and manager coaching. My achievements include increasing retention and engagement scores, delivering successful audits through accurate HR data, and streamlining supplier and office management processes to boost operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

People Operations Manager

Current

Snapper Services Limited

Jan 2025 - Present (8 months)

Act as primary HR liaison for the UK Revenue team, leading onboarding, engagement, HR operations, recruitment and office/supplier management to improve cross-regional collaboration and operational efficiency.

Employee Relations Onboarding Recruitment HR Operations Vendor Management Internal Communications

People & Culture Advisor

3173

Jun 2023 - Jan 2025 (1 year 7 months)

Advised managers on HR policy and employee relations, led recruitment campaigns and L&D coordination, and maintained HR systems and records to support compliance and improved onboarding experiences.

Employee Relations Recruitment HRIS GDPR Compliance Absence Management Learning Development Stakeholder Management

HR Assistant

Graham Facilities Management

Jan 2022 - Jun 2023 (1 year 5 months)

Led ER cases across multiple sites, managed full recruitment cycle and onboarding via HRIS, and produced monthly HR metrics to inform leadership and reduce long-term absence.

Employee Relations Recruitment HRIS Absence Management Occupational Health Liaison Onboarding

Associate HR Generalist

Citibank

Nov 2021 - Dec 2021 (1 month)

Managed end-to-end absence portfolio across UK & Ireland with 100% accurate tracking and supported timely manager interventions to ensure policy compliance.

Absence Management HR Tracking & Compliance Reporting UK & Ireland HR

Supply Chain Associate

Wayfair

Aug 2020 - Oct 2021 (1 year 2 months)

Managed supplier relationships and training to improve fulfilment, compliance and service levels, meeting or exceeding monthly KPI targets and launching supplier refresher training.

Supplier Management Training KPI Analysis Order Management Cross Functional Collaboration Performance Improvement

HR Administrator / HR Executive

Maldron Hotel Galway

Apr 2019 - Aug 2020 (1 year 4 months)

Owned end-to-end recruitment, onboarding and disciplinary processes, maintained training compliance (>99%), and drove retention and engagement initiatives that raised retention from 66% to 82%.

Recruitment Onboarding Disciplinary Employee Engagement Retention Health & Safety)

Graduate Manager

Dalata Hotel Group

Sep 2017 - Mar 2019 (1 year 6 months)

Rotated across HR and operational departments as part of the graduate programme, supporting HR and accounts audits and establishing foundations in ER, compliance and people operations.

Employee Relations HR Compliance Operational Support Training Progression Planning