dhruv Chopra

At Jinee Green Card, I manage the full lifecycle for 60+ active client accounts, from onboarding and delivery strategy through long-term retention. I've maintained 100% portfolio retention through operational transitions by building real-time escalation protocols and status dashboards.

I coordinate research, editorial, and vendor teams to keep client delivery on track, while leading 20+ client strategy calls each week to surface blockers early. I also mentor junior Program Managers and independently handle complex account escalations.

Before leading programs, I built an automated web-scraping system that replaced manual opportunity discovery and improved research throughput without additional headcount. I progressed from inbound sales to research and program management in under 12 months.

Earlier, at Cache Labs LLC, I converted 30+ inbound leads monthly and designed an onboarding workflow that reduced client transition time by 20%. My experience also includes market research, GTM strategy, CRM operations, and telecom network monitoring at Ericsson.