Dhruvam Narkar

I’m a results-driven professional with experience in business development, customer service, education, and medical claims processes. I’m skilled in client relationship management, student mentorship, communication, and problem-solving—especially in fast-paced environments where I deliver high-quality service and support.

Currently, I work as a Business Development Executive at IMCS (Ahmedabad), where I develop strong client relationships through proactive communication and tailored business solutions. I support business growth with lead generation, client engagement, and market research, while maintaining accurate CRM records and consistently qualifying prospective clients through LinkedIn and online research. Previously at TTEC (Ahmedabad), I managed high-volume customer interactions, consistently meeting productivity and compliance standards and achieving key performance metrics including AHT, CSAT, QA, and CPH—recognized as a Top Performer for five consecutive months.