I am looking for customer support or technical support job.
DROpen to opportunities
Dheeraj Rane
@dheerajrane
A customer support/technical support enthusiast seeking for an opportunity to build a career
IndiaWhat I'm looking for
A customer support/technical support enthusiast seeking for an opportunity to build a challenging career, with a passion for delivering data driven results.
I have 6+ years of experience in customer support/service, technical support and service desk.
Experience
PICustomer support/Payment Risk Analyst
PayPal Inc.
Dec 2018 - Nov 2022 (3 years 11 months)
●Answering to various queries of customers related to payments
● Handling customer queries over emails and live chat
● Handling Customer Escalations related to Payment holds and account limitation
● Assessing International payments (USA and UK) and finding a payment trend.
● Have experience with identifying accounts which could hold risk.
● Effective review of accounts using different tools.
TS
● Supporting the IT Infrastructure of TSE UK over calls and email
● Collecting Users issues details on SNOW tool
● Prioritizing the incidents based on the criticality (High, Medium and low)
● Monitoring the incidents and SLA breaching
CL
Technical customer support
Convergys India Pvt Ltd
Mar 2017 - Jun 2017 (3 months)
Supporting Complete technical issues of Microsoft Windows 10, 8, 8.1, 7. Supporting Windows DIA
for obsolete versions of Windows such as Windows XP and Windows Vista, including basic Network
troubleshooting. Supporting DIA of all versions of Microsoft Office.
HL
Customer support agent
Hi Power Support Center Pvt Ltd
Oct 2015 - Mar 2017 (1 year 5 months)
● Handling and supporting online game related issues
● Assigning the cases to the agents and making EOD report of the solved/unsolved/escalated
cases
● Handling the escalation cases, if required escalating the cases to developing team
Availability
Open to opportunities
Location
IndiaAuthorized to work in
Salary expectations
8k-10k USD
Social media
Job categories
Skills
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