At TATA CONSULTANCY SERVICES (EXELON PROJECT), I resolved 100+ tickets per month with 99.9% SLA compliance for critical enterprise applications, managing the incident lifecycle under the ITIL framework.
I investigated logs and ran complex SQL queries to identify root causes and optimize batch jobs. I also supported deployment cycles and worked with DevOps and engineering teams on proactive monitoring and escalations.
At TATA CONSULTANCY SERVICES (CUMMINS PROJECT), I supported MAPICS and Mainframe applications, resolving 100+ tickets per month with 99.9% SLA compliance. I also provided L1 support to 500+ global users and handled access, enrollment, and account-related requests.
