Open to opportunities

Davelyn Lumabas

@itzmedalynaa

Message

Web hosting technical support

Philippines

Message

What I'm looking for

Career growth opportunities, a supportive work environment, good work-life balance, meaningful work, and a competitive compensation package

I preferred web hosting since I've been with the industry for 4yrs+ as technical support.

I am dedicated, motivated and goal oriented. In just short period of time as hosting technical support representative I was able to showcase my skills by passing all the KPI's, after 2 years I was given an opportunity to volunteer as Server Tech support as buffer. These experiences have not only strengthened my technical abilities but also taught me the value of collaboration, adaptability, and continuous learning.

Experience

Work history, roles, and key accomplishments

Current

Operation Analyst

Current

Newfold Digital

Mar 2022 - Present (3 years 3 months)

• Daily and Weekly Stats reports
• Migrating data from Google SpreadSheet to Office 365

Excel Presentation

MyTime Support fulfilment

Newfold digital

Jun 2022 - Mar 2023 (9 months)

► Provide excellent customer service
► handles customer's request from website troubleshooting, website edit, email setup/backup, website backup and transfer, SSL certificate, WP core update, WP plugin update and WP theme update.
►Sales after support

Technical Support WordPress Troubleshooting Email

Technical support Representative

IONOS

Apr 2019 - May 2022 (3 years 1 month)

Web Hosting/Server Technical support
► provide excellent customer service
► Sales after support
► support Website Builder, SEO, Billing, Cancellation, Email/Website Migration, email setup to different devices, Website Troubleshooting and WP core update

Technical Support Technical Troubleshooting WordPress