mehran bhat
@mehranbhat
BPO customer service professional supporting Vodafone UK and improving resolution quality across US/UK processes.
IndiaWhat I'm looking for
I support Vodafone UK customers at FIS Global, guiding agents with real-time process assistance and stepping in on operations when performance metrics (P1, P2, P3) fall below targets.
I handle inbound complaints, billing, technical issues, and account management, resolving escalated, complex cases while maintaining SLA and compliance.
Before that, at IGT Solutions (Expedia), I helped customers with flight bookings, cancellations, refunds, and itinerary changes using Amadeus and Sabre, building consistent quality and productivity performance.
Experience
Work history, roles, and key accomplishments
Team Member
FIS Global Business Solutions
Mar 2023 - Present (3 years 5 months)
Supports agents with process guidance and real-time assistance, handles inbound customer interactions for complaints, billing, and technical issues, and resolves escalated complaints.
Process Associate
Igt Solutions
Jan 2021 - Mar 2023 (2 years 2 months)
Assisted customers with flight bookings, cancellations, refunds, and itinerary changes using Amadeus and Sabre GDS systems.
Education
Degrees, certifications, and relevant coursework
Kashmir University
Bachelor of Commerce, Commerce
Pursued a Bachelor of Commerce degree at Kashmir University, which was incomplete.
Caset Higher Secondary
Higher Secondary, General
Grade: 80%
Completed 12th grade with 80% marks.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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