Dexter Rom

I am a customer-service and collections specialist with progressive experience in contact-center operations and quality assurance. I began supporting Amazon customer service and technical inquiries before moving into collections and quality roles.

At Foundever I worked as a Collections FS Representative (including B2B), progressed to Collections FS Quality Analyst, and was promoted to Collections FS Quality Analyst Supervisor, demonstrating leadership and operational improvement abilities.

My strengths include quality monitoring, collections processes, client expectations alignment, and coaching teams to meet performance standards. I have a track record of improving compliance with client requirements and supporting business goals.

I seek to contribute to a quality team where I can apply my contact-center, collections, and supervisory experience to help meet client expectations and drive performance.