Dexter Rom
@dexterrom
Quality-focused collections and customer service professional with leadership experience.
What I'm looking for
I am a customer-service and collections specialist with progressive experience in contact-center operations and quality assurance. I began supporting Amazon customer service and technical inquiries before moving into collections and quality roles.
At Foundever I worked as a Collections FS Representative (including B2B), progressed to Collections FS Quality Analyst, and was promoted to Collections FS Quality Analyst Supervisor, demonstrating leadership and operational improvement abilities.
My strengths include quality monitoring, collections processes, client expectations alignment, and coaching teams to meet performance standards. I have a track record of improving compliance with client requirements and supporting business goals.
I seek to contribute to a quality team where I can apply my contact-center, collections, and supervisory experience to help meet client expectations and drive performance.
Experience
Work history, roles, and key accomplishments
Quality Analyst Supervisor
Foundever
Aug 2023 - Apr 2025 (1 year 8 months)
Led quality assurance for collections operations, supervising analysts and driving process improvements to raise quality scores and ensure compliance.
Collections FS Representative
Foundever
Aug 2022 - Aug 2023 (1 year)
Handled B2B and general collections tasks, managing account follow-ups and payment arrangements to improve recovery rates and client satisfaction.
Customer Service Representative
Teleperformance
Feb 2020 - Mar 2021 (1 year 1 month)
Provided Amazon customer service and ring technical support, resolving customer issues and maintaining service quality across high-volume inbound channels.
Education
Degrees, certifications, and relevant coursework
Colegio de San Antonio de Padua
Senior High School Diploma, Senior High School
2018 - 2019
Completed senior high school at Colegio de San Antonio de Padua from 2018 to 2019.
Sandayong Sur National High School
Junior High School Completion, Secondary Education
2013 - 2017
Completed junior high school education at Sandayong Sur National High School from 2013 to 2017.
Delfin Dawe Elementary School
Elementary School Completion, Elementary Education
2006 - 2012
Completed elementary education at Delfin Dawe Elementary School from 2006 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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