Christine Aragon
@christinearagon
Quality Management and Collections professional specializing in internal audits, QA call monitoring, and compliance-driven process improvement.
PhilippinesWhat I'm looking for
I’m a Quality Management and Collections professional with extensive experience conducting internal audits, Day 2 quality reviews, and compliance reviews within financial services. I strengthen review frameworks, validate outputs, and analyze performance gaps to drive corrective actions and continuous process improvement.
Across my roles, I’ve managed QA call monitoring and complaint analysis, prepared audit findings and quality reports, and supported officers and stakeholders with clear, actionable insights. I’m also hands-on with quality testing—supporting system upgrades through regression testing to ensure data integrity, accuracy, and compliance.
Experience
Work history, roles, and key accomplishments
Collections Quality Control Manager
Metropolitan Bank and Trust Company
Apr 2025 - Mar 2026 (11 months)
Enhanced collections quality review frameworks by identifying quality gaps, strengthening audit methodologies, and recommending process improvements based on QA findings and performance trends. Supported supervision by validating specialist outputs and ensuring compliance with internal policies and regulatory standards.
Collections Quality Control Specialist
Metropolitan Bank and Trust Company
Sep 2019 - Mar 2025 (5 years 6 months)
Conducted internal audits and Day 2 quality reviews of collections processes, including QA call monitoring, validation, and complaint analysis to ensure compliance and performance standards. Prepared audit findings and quality reports, identified process gaps, and supported corrective actions and continuous process improvement.
Collections Associate
Metropolitan Bank and Trust Company
May 2015 - Aug 2019 (4 years 3 months)
Managed outbound calls to follow up on past-due accounts, explain outstanding balances, and negotiate payment arrangements while maintaining regulatory and service standards. Met collection targets through accurate documentation of customer interactions and adherence to company policies and procedures.
Education
Degrees, certifications, and relevant coursework
Dr. Filemon C. Aguilar Memorial College of Las Piñas
Bachelor of Business Administration, Financial Management
2011 - 2015
Earned a Bachelor of Business Administration majoring in Financial Management from Dr. Filemon C. Aguilar Memorial College of Las Piñas (2011–2015).
Availability
Location
PhilippinesAuthorized to work in
Job categories
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