Dewan Marwari

Managed order processing, inventory coordination, and fulfillment to support timely, accurate deliveries. Coordinated team workflows and fulfillment follow-up, focusing on service quality and customer satisfaction.

Oversaw customer service across email, phone, live chat, and ticketing channels, ensuring consistent service delivery. Prioritized tickets and coordinated follow-up through resolution while supporting team performance.

Managed Amazon Seller Central product listings, performance monitoring, inventory, and order fulfillment. Used Helium 10 for product research and Zendesk to organize and prioritize customer support tickets.

Handled customer inquiries and complaints through phone, WhatsApp, live chat, Tawk.to, and email; processed orders, returns, exchanges, and coupons. Updated daily spreadsheets and sales records, resolved negative reviews, and coordinated stock and shipment tracking.

Maintained Amazon Seller Central, eBay, Walmart, and Sears accounts and managed buyer inquiries through email, phone, and web chat. Handled return labels, refunds, replacements, and customer feedback, keeping accurate records.

Promoted restaurant coupon offers through outdoor sales, client visits, product demonstrations, and presentations. Built business relationships, answered client questions, negotiated packages, and maintained accurate sales records.

Led and supported a sales team, coaching staff and training representatives on websites, software, games, mobile apps, SEO, and PPC services. Reviewed weekly sales reports, monitored performance, and helped resolve challenges affecting team results.

Sold web services, software, mobile applications, games, SEO, and PPC marketing services to international markets. Supported clients across multiple countries, adapting outreach to regional needs and building client relationships.

Pursued an MBA with a focus on Marketing, completing the program in 2019.

Earned a Bachelor of Commerce degree in 2014.