Devi Patel

Held a dual role as Head of Learning, later expanding to lead Employee Engagement strategy and Internal Communications, aligning people development with people experience and change. Collaborated with leaders (sales, operations, and tech) to get a deep understanding of upcoming business changes to ensure alignment of comms roadmap. Owned and delivered the monthly All Hands Calls, agreeing what to

Led a team of learning design and delivery specialists to simplify complex concepts into clear, engaging, and actionable learning experiences. Launched learning events and campaigns that were aligned to the business planning cycle, integrated the core values and supported the wider HR strategy. Redesigned the induction programme for financial advisors with more engaging, accessible content—resulti

Designed and delivered communication campaigns for programs across change management, employee engagement, feedback, coaching, leadership, and team development. Launched a performance management system and the communication campaign resulted in completion rates going from 64% to 92% on the HRIS. Managed Learning Management System (Skillsoft) and ensured that learners were informed on all the conte

Overseeing a learning and development budget of over 350k and managing relationships with a wide range of suppliers and consultants. Worked with executive team to create and communicate the vision, values, purpose and strategy for the organisation using an approach that demonstrated our Core Values and an engaging culture. Design and delivery of a leadership programme with clear ROI measures for o

Supported HR operations and administrative tasks within the entertainment sector of Woolworths Group. Assisted with employee record management and general HR inquiries. Contributed to the smooth functioning of the HR department.

Provided customer service support for mortgage services, addressing client inquiries and resolving issues. Maintained accurate customer records and ensured compliance with company policies. Contributed to a positive customer experience.

Grade: 2:1

Studied Psychology at Royal Holloway University of London, achieving a 2:1 classification. Gained foundational knowledge in psychological theories and research methods.

Undertook training in Organisational Design through CIPD. This program provided insights into structuring organizations for optimal performance and change management.

Received certification in Coaching and Mentoring from Catalyst Training. This equipped with skills to guide and support individuals in their professional development.