Devin Bakko

Achieved quarterly and annual revenue, margin, and profit targets by setting community pricing and tailoring service offerings; supervised 50 caregivers across two facilities and coordinated care for 75+ clients to improve quality and satisfaction.

Delivered exceptional customer service, maintained accurate cash handling, and resolved service issues to uphold customer satisfaction standards in a high-volume venue.

Developed interdisciplinary care plans addressing psychosocial needs for 160+ residents and collaborated with nursing leadership to enhance comprehensive healthcare delivery and regulatory compliance.

Provided client-centered social and emotional assessments for 160+ residents, organized educational programs to promote mental health, and facilitated communication between residents and medical staff to improve care outcomes.

Directed administrative operations for a 76-unit community across assisted living, memory care, and skilled care; managed budgeting and forecasting for five departments and led staff training for 100+ employees to maintain quality and safety.

Completed a 700-hour Administrator-in-Training program focusing on operational, clinical, and regulatory aspects of senior living administration.

Completed a 600-hour internship supporting healthcare administrative functions, contributing to workflow improvements and gaining experience in resident services and facility operations.

Completed a 700-hour Administrator-in-Training (AIT) professional development program focused on healthcare administration and regulatory compliance.

Completed a 600-hour Healthcare Administration internship focused on clinical and administrative operations.

Activities and societies: Collegiate Health Administration Preparatory Society (CHAPS)

Completed a Bachelor of Science in Health Administration with involvement in the Collegiate Health Administration Preparatory Society (CHAPS).