Alexis Gregory

Manage incoming patient calls (500–1,000/month), EMR messaging, medical records tasks, and prescription coordination to ensure timely patient care and communication across providers and pharmacies.

Led budget planning, recruitment, SOP and KPI development across three territories generating $3.5M profit and implemented training programs to build high-performing teams.

Conducted resident assessments, updated care plans, coordinated external services and discharge planning to improve resident outcomes and family support.

Directed operations and budgets, strengthened staff and community relationships, and led outreach initiatives to enhance service delivery and organizational reputation.

Streamlined office operations, managed employee records and payroll support, recruited 50 permanent hires and eliminated reliance on nine agencies, saving >$20,000/month.

Liaised between ~20 provider offices and the health plan, conducted orientations and outreach, and generated HEDIS-based reports to improve provider quality and financial performance.

Provided personal care, medication management, meal prep, and companionship to elderly clients to promote independence and well-being in home settings.

Conducted client surveys (n=58) to evaluate public health services, identified needs for housing, employment and education, and improved service underwriting processes.

Digitized patient files, streamlined client onboarding, and organized confidential records to improve data accessibility and security for mental health services.

Pursuing a Doctoral degree in Healthcare Administration with coursework and research focused on healthcare leadership and administration.

Completed a Master of Science in Public Health with graduate-level training in public health practice and research.

Earned a Bachelor of Science in Social Science covering interdisciplinary studies in social science and related research methods.

Graduated with a high school diploma completing general secondary education requirements.