Devendra Verma SoNu
@devendravermasonu
Dynamic professional with expertise in AI and customer support.
What I'm looking for
I am a mature and goal-oriented professional with a diverse background in sales, customer support, business development, and AI training. My experience spans various roles, including AI training projects where I contributed valuable insights for improving AI models through data labeling and task completion. I thrive in fast-paced environments and am always eager to learn new things.
Currently, I am developing and executing targeted email marketing campaigns at Lexihut Legal & Medical Services Pty Ltd, where I analyze campaign performance to drive data-driven improvements. My previous roles have equipped me with strong communication skills and a proven track record in customer service, sales, and business development, allowing me to effectively relate to a wide range of people.
With a B.Tech in Information Technology, I possess a solid foundation in programming and data tools, including Python and Excel. I am now seeking to leverage my experience in AI projects and data collection to contribute to innovative and impactful AI training roles while continuing to grow in a fast-evolving technological environment.
Experience
Work history, roles, and key accomplishments
Email Marketer
Lexihut Legal & Medical Services Pty Ltd
Oct 2023 - Present (1 year 8 months)
Developing and executing targeted email marketing campaigns to generate leads. Managing email databases and ensuring high deliverability rates while analyzing campaign performance for data-driven improvements.
AI Training Projects
Multiple Online Platforms
Jan 2021 - Present (4 years 5 months)
Participated in various AI training projects, including Search Engine Evaluation, Google Maps Evaluation, Data Transcription, and Data Collection. Contributed valuable insights for improving AI models through data labeling and task completion.
Business Development Officer
Globezen Fntech Pvt Ltd
Oct 2022 - Oct 2023 (1 year)
Developed and implemented strategies for business growth while handling email marketing campaigns to generate leads and maintain client relations.
Customer Support Executive
Firstsource Solutions Ltd
Feb 2018 - Apr 2020 (2 years 2 months)
Provided exceptional customer support and resolved queries efficiently while maintaining high customer satisfaction levels across various platforms.
Recruiter and Payroll Assistance
Talent Acquaintance
Jun 2020 - Sep 2022 (2 years 3 months)
Managed end-to-end recruitment processes, assisted in payroll processing, and maintained accurate records of employee data and payroll documentation.
Chat Support Representative
Tech Mahindra Ltd
Feb 2017 - Dec 2017 (10 months)
Responded to customer inquiries and resolved technical issues through chat support, achieving high customer satisfaction ratings with excellent communication and troubleshooting skills.
Sales and Marketing Executive
Mars International India Pvt Ltd
Jan 2015 - Aug 2016 (1 year 7 months)
Developed marketing strategies and sales promotions to increase brand visibility, contributing to the growth of sales targets through innovative approaches and teamwork.
Education
Degrees, certifications, and relevant coursework
Rajasthan Technical University
Bachelor of Technology, Information Technology
2010 - 2014
Completed a Bachelor of Technology in Information Technology, focusing on various aspects of technology and its applications in real-world scenarios.
Rajasthan Board of Secondary Education
Senior Secondary Education, Science
2009 - 2010
Completed Senior Secondary Education (12th Grade) with a focus on science and mathematics, preparing for higher education in technology.
Gujarat Secondary and Higher Secondary Education Board
Secondary Education, General Education
2006 - 2007
Completed Secondary Education (10th Grade), laying the foundation for further studies in science and technology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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