At TRONEXA TECHNOLOGIES, I configure and maintain ServiceNow ITSM applications for CVS Health, including Incident, Problem, Change, Request, Knowledge, and Service Catalog. I develop scripts and automated workflows, and maintain REST API integrations with external enterprise applications.
Previously, at TRONEXA TECHNOLOGIES for Coffee Tree Group, I supported ServiceNow administration and ITSM implementation, configuring service management processes and catalog workflows. I also supported integrations, CMDB data quality, testing, and platform releases.
