Akanbi Toheeb

I am an international community management professional with over four years of experience managing and moderating large online communities, with a strong focus on Discord-based customer support. I plan and execute community operations and optimize Discord server features to improve support efficiency.

I have provided front-line customer support, answered inquiries, resolved issues, and ensured timely escalation while acting as a primary point of contact for core users and moderators. I also supported onboarding, managed roles and permissions, and maintained safe, professional community environments.

I collect customer feedback, identify trends and recurring issues, and deliver structured reports to internal product and operations teams to drive improvements. I have coordinated announcements, live operations, and daily support workflows across global audiences and time zones.

I am comfortable working UK and international hours, eligible and open for visa-sponsored relocation, and available for full-time, long-term engagement with a strong customer-focused mindset.