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Destine Kilonga

@destinekilonga

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Proactive physiotherapy student with strong customer service experience.

Zimbabwe

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What I'm looking for

I am looking for a role where I can make a positive impact, grow professionally, and work in a supportive environment.

I am a proactive and empathetic individual with a strong background in customer service across healthcare, administration, and hospitality settings. My passion for helping people drives my pursuit of a career in physiotherapy, where I aim to make a meaningful impact on patients' lives. I possess excellent communication skills and a warm, professional demeanor, which I bring to every interaction.

During my time as a Physiotherapist at Neoniq Physiotherapy Services, I supported patients through assessments and treatment plans while collaborating with multidisciplinary teams. My experience managing front-desk operations honed my attention to detail and emotional intelligence, essential for interacting with patients and their families. I am fluent in English, French, and Lingala, enabling me to connect effectively with diverse customers.

I am seeking a meaningful opportunity to contribute to a company that values people, impact, and innovation. I thrive in environments where I can problem-solve with care and precision, and I am eager to bring my skills and dedication to a dynamic team.

Experience

Work history, roles, and key accomplishments

Physiotherapist

Neoniq Physiotherapy Services

Apr 2024 - Aug 2024 (4 months)

Supported patients in a student-led clinic through assessments, treatment plans, and empathetic care. Collaborated with multidisciplinary teams, contributing key insights during case discussions.

Clinical Assessment Treatment Planning Power Diary

Admin Assistant

University Quarters

May 2022 - Sep 2022 (4 months)

Served as the first point of contact for students and staff regarding accommodation and university services. Managed inboxes, scheduled bookings, and resolved issues efficiently via email and phone.

Customer Service Scheduling Conflict Resolution

Waiter & Host

Sakura Manchester

Feb 2018 - Oct 2018 (8 months)

Delivered exceptional customer service in a fast-paced environment, managing bookings and walk-ins at reception. Took orders and resolved customer concerns while working across front-of-house and behind the bar.

Customer Service Order Taking Conflict Resolution Bartending

Education

Degrees, certifications, and relevant coursework

Bradford University

BSc Hons Physiotherapy, Physiotherapy

2022 - 2025

Grade: 2;1

Activities and societies: Physiotherpy charterd society ACS

Studied physiotherapy, gaining practical experience in patient assessment, treatment planning, and empathetic care within a student-led clinic in hospitals and in community. Collaborated with multidisciplinary teams and managed front-desk operations, including scheduling and communications.

Albion Academy

GCSEs, Multiple Subjects

Achieved GCSEs in various subjects including Maths (4), English (5), Double Science (5), Music (7), French (7), Spanish (5), Business Studies (5), PE (5), and ICT (6). Developed a strong academic foundation across multiple disciplines.

Loreto College

BTEC Extended Diploma Level 3, Health and Social Care

Grade: DDD

Completed a BTEC Extended Diploma in Health and Social Care, achieving DDD. Developed foundational knowledge and practical skills relevant to healthcare and social support.