Open to opportunities

Desirae Francois

@desiraefrancois

Results-driven operations and executive administrative professional with 15+ years optimizing remote and hybrid workflows.

United States

Message

What I'm looking for

I seek a remote role offering operational leadership and executive support where I can streamline workflows, manage virtual teams, and improve client satisfaction while growing professionally.

I am an experienced executive administrative assistant and operations manager with over 15 years supporting executives, managing operations, and improving client relations in remote and hybrid environments. I have led budgeting, payroll, billing reconciliation, CRM-driven customer support, staff onboarding, compliance, and early childhood program implementation while safeguarding sensitive financial data.

I excel at streamlining workflows, coordinating virtual teams, and leveraging tools like Salesforce and Five9 to boost efficiency and satisfaction. I am seeking a remote role where I can apply my administrative expertise, operational leadership, and technical proficiency to enhance business performance and client experience.

Experience

Work history, roles, and key accomplishments

Director of Operations

Playtime of Canton

Jan 2025 - May 2025 (4 months)

Oversee daily operations, staffing, budgeting, payroll, vendor coordination, and compliance with licensing and regulatory standards while developing and implementing early childhood programs.

Operations Management Budgeting Payroll Vendor Management Compliance Program Development Administrative Leadership

Executive Administrative Assistant

Forstyth Holtzman & Associates

Oct 2022 - Jun 2024 (1 year 8 months)

Prepared and processed tax returns, managed billing reconciliation and accounts receivable, provided client scheduling and document support, and oversaw staff onboarding and policy maintenance.

Tax Preparation Accounts Receivable client support Document Management Onboarding Policy Administration CRM

Customer Care Agent

Floor & Decor

Jan 2022 - Jun 2022 (5 months)

Provided remote customer service via phone and email using Five9 and Salesforce, processed orders, tracked shipments, and resolved inquiries to maintain customer satisfaction.

Customer Service Salesforce Five9 Order Processing Shipment Tracking CRM Remote Support Email Support

School Bus Driver

Cobb County School District

Aug 2019 - Nov 2021 (2 years 3 months)

Safely transported students following strict schedules and safety protocols while maintaining clear communication with school staff and parents to ensure reliable service.

Student Transportation Student Safety Protocols Communication Crisis Response Time Management Customer Service

Legal Administrative Assistant

The Aubrey Law Firm, PC

Mar 2019 - Aug 2019 (5 months)

Conducted legal research, managed documentation, and supported debt collection efforts while streamlining administrative processes to improve workflow efficiency.

Legal Research Document Management Debt Collection Administrative Processing Workflow Optimization Scheduling

Manager

Public Storage

Jan 2016 - Mar 2019 (3 years 2 months)

Directed daily operations including sales, inventory control, bookkeeping, contract management, and customer service to ensure smooth facility operations.