DeShannon Burton

As a dedicated and results-driven customer service representative, I have honed my skills in fast-paced and changing environments. With a strong background in healthcare and billing collections, I excel in communicating effectively with customers and resolving complex issues. My expertise in Microsoft Office applications and ability to multitask have allowed me to thrive in high-volume environments.

In my current role at 3M Technologies, I have demonstrated my ability to analyze and reconcile accounts receivable exceptions, facilitate high-level communications with internal and external contacts, and prioritize tasks based on customer and business urgency. My experience in the healthcare industry has given me a unique understanding of contractual pricing structures and the importance of complying with federal regulations.

With a strong work ethic and attention to detail, I am a self-starter who is always looking for ways to improve processes and provide exceptional customer service. I am confident in my ability to adapt to new environments and contribute to a team-oriented atmosphere.