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Cymiah Thornton

@cymiahthornton

Customer service professional specialized in healthcare billing and accounts receivable.

United States
Message

What I'm looking for

I seek a customer-focused role in healthcare billing or call center operations where I can apply AR and claims expertise, solve billing issues, and grow within a collaborative, HIPAA-compliant team.

I am an efficient customer service and accounts receivable specialist with three years of experience in call centers and healthcare billing environments. I consistently handle high call volumes, resolve technical and billing issues, and ensure first-call resolution while maintaining HIPAA-compliant handling of patient information.

My experience includes processing patient and insurance payments, posting ERA/835 remittances, reconciling accounts, and reducing aged receivables through cross-functional collaboration. I bring strong attention to detail, proven performance against productivity and quality goals, and a commitment to clear communication and timely problem-solving.

Experience

Work history, roles, and key accomplishments

WB

Customer Service Rep

Winston Benefits

Jan 2021 - Aug 2022 (1 year 7 months)

Provided remote support for benefits enrollment and eligibility, handled 40–50 inbound calls daily, resolved escalations with carriers, and ensured HIPAA-compliant member service during open enrollment.

Education

Degrees, certifications, and relevant coursework

RS

Richardson High School

High School Diploma, General Studies

Received a High School Diploma from Richardson High School in May 2021.

Tech stack

Software and tools used professionally

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Cymiah Thornton - Accounts Receivable Rep - Cardinal Health | Himalayas