Cymiah Thornton
@cymiahthornton
Customer service professional specialized in healthcare billing and accounts receivable.
United StatesWhat I'm looking for
I am an efficient customer service and accounts receivable specialist with three years of experience in call centers and healthcare billing environments. I consistently handle high call volumes, resolve technical and billing issues, and ensure first-call resolution while maintaining HIPAA-compliant handling of patient information.
My experience includes processing patient and insurance payments, posting ERA/835 remittances, reconciling accounts, and reducing aged receivables through cross-functional collaboration. I bring strong attention to detail, proven performance against productivity and quality goals, and a commitment to clear communication and timely problem-solving.
Experience
Work history, roles, and key accomplishments
Managed healthcare accounts receivable, processing patient and insurance payments, posting ERAs/835s, and reconciling discrepancies to reduce aged receivables and improve collections.
Customer Service Rep
Winston Benefits
Jan 2021 - Aug 2022 (1 year 7 months)
Provided remote support for benefits enrollment and eligibility, handled 40–50 inbound calls daily, resolved escalations with carriers, and ensured HIPAA-compliant member service during open enrollment.
Education
Degrees, certifications, and relevant coursework
Richardson High School
High School Diploma, General Studies
Received a High School Diploma from Richardson High School in May 2021.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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