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Desa Louise Mirasol

@desalouisemirasol

B2B onboarding associate at iQor for Mirakl’s Bloomingdale's Marketplace, preparing enterprise sellers for go-live.

At iQor, I facilitated full-cycle seller onboarding for the Mirakl - Bloomingdale's Marketplace Account, supporting enterprise B2B marketplace vendors with documentation compliance and technical integration.

I resolved platform configuration issues and mapped catalog data to help ensure go-live readiness. I also worked across teams to maintain operational compliance and quality standards.

Previously, I supported Airbnb hosts and guests at TDCX with booking inquiries, reservation changes, and issue resolution. At Amazon, I assisted UK customers with returns, refunds, and order tracking while maintaining accurate ticket records.

Experience

Work history, roles, and key accomplishments

Onboarding Associate

iQor

Mar 2026 - Oct 2026 (7 months)

Facilitated full-cycle seller onboarding, documentation compliance, and technical integration for enterprise B2B marketplace vendors on the Mirakl platform. Resolved platform configuration issues, performed catalog data mapping, and streamlined administrative setup to ensure go-live readiness.

Mirakl B2B Onboarding Document Control Data Mapping Technical Integration Quality Control Cross Functional Collaboration

Support Ambassador

TDCX

Feb 2025 - Jan 2026 (11 months)

Supported guests and hosts with booking inquiries, reservation changes, and issue resolution. Tracked support tickets and maintained accurate case histories using internal case management tools while meeting service-level agreement targets.

Customer Service Case Management Ticket Monitoring SLA Compliance Communication Skills

UK Customer Service Associate

Amazon

Sep 2024 - Feb 2025 (5 months)

Responded to customer inquiries via phone, email, and chat, providing clear and timely assistance. Assisted customers with returns, refunds, and order tracking while maintaining accurate ticket records using CRM tools.

Customer Service CRM Order Management Returns Refunds Communication Skills