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Derrick User

@derrickuser

Computer Science student skilled in software development and technical support.

Kenya
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What I'm looking for

I seek an entry-level role in IT support or software development where I can apply troubleshooting skills, grow technically, and contribute to a collaborative, customer-focused team.

I am a motivated Computer Science student with hands-on experience in software development, hardware troubleshooting, and IT support. I have written technical scripts that improved process efficiency and created resources to streamline operations.

In customer-facing roles I managed daily operations at a cyber café, provided technical support, and maintained systems to ensure minimal downtime. I have also worked as a computer repair assistant diagnosing and repairing both desktop and laptop hardware and software.

My technical toolkit includes Flutter, HTML, Java, C++, and practical experience with system maintenance and network troubleshooting. I combine technical ability with strong communication, teamwork, and customer-service skills.

I am eager to apply my skills in IT support, network management, or software development roles where I can continue to learn, solve real-world problems, and contribute to efficient operations.

Experience

Work history, roles, and key accomplishments

RC

Computer Repair Assistant

Royal Cyber Cafe

Jan 2024 - Jan 2025 (1 year)

Diagnosed and repaired software and hardware issues for desktops and laptops, performing hardware replacements and explaining solutions to customers to ensure high service quality.

Education

Degrees, certifications, and relevant coursework

Daystar University logoDU

Daystar University

Bachelor of Science, Computer Science

2022 -

Activities and societies: Wrote scripts to improve processes and created resources to streamline operations for staff.

Pursuing a Bachelor's Degree in Computer Science with practical experience in scripting and system maintenance.

KH

Kigumo Bendera High

Kenya Certificate of Secondary Education, Secondary Education

2018 - 2021

Grade: B-

Completed secondary education and obtained K.C.S.E certificate with a B- grade.

Tech stack

Software and tools used professionally

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Derrick User - Script Writer - Daystar University | Himalayas