Deonna Williams
@deonnawilliams
Customer Service Representative with a passion for technology and leadership.
What I'm looking for
As a dedicated and results-driven customer service professional, I have consistently demonstrated my ability to provide exceptional customer satisfaction and resolve complex issues efficiently. With a strong background in computer information technology and a certification in Microsoft Azure Fundamentals, I am confident in my ability to leverage technology to drive business growth and advance to a leadership position.
In my current role as a Customer Service Representative at Radius Global Solutions LLC, I have honed my skills in conflict resolution, time management, and problem-solving, ensuring prompt and effective resolution of customer inquiries and issues. My experience in handling high-volume calls and emails has allowed me to develop strong multitasking skills and attention to detail.
I am excited to bring my skills and experience to a new role, where I can continue to grow and develop as a professional, and contribute to the success of a dynamic and innovative organization.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Radius Global Solutions LLC
Aug 2023 - Present (1 year 9 months)
Provided customer satisfaction by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction. Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution.
Customer Service Associate
New World Technology
Dec 2019 - Aug 2023 (3 years 8 months)
Assisted customers with questions, inquiries, and issues related to booking their events. Managed a steady volume of incoming calls from customers while navigating multiple systems.
Education
Degrees, certifications, and relevant coursework
Deonna hasn't added their education
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