Open to opportunities

Deon Ellis

@deonellis

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Manager with 9 years of customer service and operations experience, driving revenue and workflow.

United States

Message

What I'm looking for

I’m looking for a role where I can lead with empathy, deliver top-tier customer service, and use my problem-solving and scheduling skills to keep operations efficient, reliable, and focused on growth.

I’m a Manager with 9 years of on-the-job experience across remote and autonomous settings, in fast-paced retail and food environments. I’m known for reliable leadership, strong customer service, and critical thinking that turns complex problems into clear next steps.

I’ve built long-lasting customer rapport, improved workflows, and supported revenue growth by creating profitable products. In my roles, I’ve managed inventory, handled cash, scheduled and led employees, processed payroll, and used tools like Square and 7Shifts to keep operations running smoothly.

Experience

Work history, roles, and key accomplishments

Current

Banking Specialist

Current

Foundever

Aug 2024 - Present (1 year 8 months)

Trained and guided new hires and supported other representatives in resolving member questions. Delivered top-tier customer service for USAA members, specializing in deposit accounts, and received rewards for most customer surveys.

Customer Service Deposit Account Support Problem Solving Member Support Data Entry Conflict Resolution

Current

Manager

Current

Back To The Root

Dec 2022 - Present (3 years 4 months)

Provided top-tier customer service while managing payroll through Square and employee hours via 7Shifts. Screened applicant applications to hire candidates, scheduled employees, implemented product creation to increase revenue, and performed general manager duties.

7Shifts Customer Service Payroll Processing Square 7shifts Employee Screening Product Management Revenue Growth General Management

Current

Web Design & Data Entry

Current

Aupinion

Jan 2015 - Present (11 years 3 months)

Designed a business website and handled ongoing product-related data entry and updates. Communicated with clients to maintain quality and ensure satisfaction.

Website Design Data Entry Client Communication Data Management Quality Assurance

Juice Bar Manager

Earthhouse Juice & Drinks

Jul 2021 - Aug 2024 (3 years 1 month)

Managed hiring by screening employee applications and implemented product management methods to create new offerings. Scheduled employees, delivered top-tier customer service, and performed general manager duties.

General Management Customer Service Product Management Revenue Generation Conflict Resolution Team Management