@deonafemellorin
Product Bugs Specialist at Concentrix who assisted clients with Facebook and Instagram issues.
PhilippinesAt Concentrix, I handled social media accounts as a Product Bugs Specialist and assisted clients in resolving Facebook and Instagram bugs and other issues related to engineering tasks.
I also worked as a content moderator at TaskUs, reviewing job postings to help protect job seekers from fraudulent activity. In customer service roles at Inspiro, Teleperformance, and Ibex, I handled orders and supported customers with healthcare benefits and retail deliveries.
Work history, roles, and key accomplishments
Concentrix
Jan 2025 - Jan 2026 (1 year)
Handled Social Media accounts and assisted clients in resolving Facebook and Instagram issues, including bugs and other issues related to engineering tasks.
Ibex
Oct 2024 - Jan 2025 (3 months)
Managed a Walmart Retail account, coordinating client's orders from the store and tracking their packages.
TaskUs
May 2023 - Apr 2024 (11 months)
Worked as a Content Moderator, reviewing and moderating job postings on a job website to protect job seekers from fraudulent activities.
Teleperformance
Jul 2021 - Feb 2023 (1 year 7 months)
Handled a Healthcare International Account, managing inbound calls to assist senior people with their healthcare insurance benefits such as medicines, appointments, foods, and claims.
Inspiro
Apr 2021 - May 2021 (1 month)
Managed a Flower Shop account on a seasonal basis, handling inbound, outbound, live chats, and email, and managed client's orders.
Degrees, certifications, and relevant coursework
Call Center and ESL Program, Call Center and ESL
2021 - 2021
Completed the Call Center and ESL Program at Clairvoyance Academy in 2021.
Bachelor of Secondary Education, Mathematics
2016 - 2019
Bachelor of Secondary Education major in Mathematics from Bohol Northwestern Colleges from 2016 to 2019.
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