Dennis Nguyen
@dennisnguyen
Customer care professional and finance student specializing in inbound call/chat support and digital onboarding for EQ Bank.
CanadaWhat I'm looking for
I’m a customer care professional with 2+ years of inbound call and multi-channel customer service experience, backed by a Bachelor of Arts in Financial and Business Economics (In Progress). I bring strong banking product knowledge and a clear “own the issue” mindset—fielding high volumes of inbound calls and chats, delivering first-contact resolution, and driving escalations to resolution when needed.
In my self-employed role, I owned the digital onboarding experience for new community members and product customers—guiding them through setup and troubleshooting in real time, communicating status updates to stakeholders, and handling difficult conversations with empathy and professionalism. I also work with high autonomy in fully remote environments, support continuous improvement through customer experience feedback, and consistently uphold EQ Bank’s core values: Respect, Agility, Integrity, Service, and Empowerment.
Experience
Work history, roles, and key accomplishments
Server / Line Cook
Midori Ramen
Jun 2025 - Present (1 year 1 month)
Handled inbound customer inquiries and difficult service conversations with empathy and professionalism, driving issues to resolution. Maintained reliable coverage for evening and weekend shifts on a rotating schedule.
Sales and Online Marketing Specialist
Self-Employed
Jan 2025 - Present (1 year 6 months)
Fielded high volumes of inbound customer inquiries via digital channels, providing accurate guidance and first-contact issue resolution with appropriate escalation. Owned digital onboarding for new community/product customers and drove continuous improvement in customer experience while operating autonomously in a remote setting.
Handled high volumes of inbound customer inquiries via phone and in person, delivering first-contact resolution and escalating non-standard issues appropriately. Ensured compliance with company policies and regulatory standards while meeting service level expectations across variable shifts.
Education
Degrees, certifications, and relevant coursework
York University
Bachelor of Arts, Financial and Business Economics
Pursuing a Bachelor of Arts in Financial and Business Economics, building knowledge in financial markets, corporate finance, and business economics.
University of Saskatchewan
Bachelor of Commerce, Finance
Completed coursework toward a Bachelor of Commerce in Finance before transferring to York University.
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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