Open to opportunities

Dennis Collado

@denniscollado

Message

Dynamic IT professional and dedicated US Army veteran.

Zimbabwe

Message

What I'm looking for

I seek a role that values leadership and offers opportunities for growth.

I am a dynamic IT professional and dedicated US Army veteran with over 10 years of experience in technology management, operations, and leadership. Throughout my career, I have proven my ability to guide teams, solve complex problems, and deliver exceptional customer service. My passion for lifelong learning drives me to empower others to achieve their goals, and I take pride in mentoring individuals from diverse backgrounds, fostering their growth and development.

In my most recent role as an Advanced Technician at Pacific Office Automation, I perform advanced troubleshooting, repair, and maintenance of malfunctioning printers and copiers, ensuring optimal device performance for clients. My previous experience as a Combat Engineer in the US Army allowed me to lead and mentor teams in high-pressure environments, designing and constructing critical infrastructure while managing operational risks and safety protocols. I have also held positions as an IT System Administrator and Field Service Engineer, where I managed hardware and software inventories, implemented IT solutions, and delivered on-site installations and maintenance.

Experience

Work history, roles, and key accomplishments

Current

Advanced Technician

Current

Pacific Office Automation

Nov 2024 - Present (8 months)

Performed advanced troubleshooting, repair, and maintenance of malfunction printers and copiers, ensuring optimal device performance for clients. Installed and configured hardware/software solutions, provided technical support, and trained end-users on the effective operation of office automation equipment.

Troubleshooting Software Configuration Technical Support

Combat Engineer/Operations Clerk

US Army

Oct 2015 - Present (9 years 9 months)

Led and mentored teams in high-pressure environments, ensuring successful mission outcomes. Designed and constructed critical infrastructure, including defensive positions and bridges, while managing operational risks and safety protocols.

Team Leadership Mentoring Infrastructure Design Risk Management Operations Management

IT System Administrator

Guardian Fall Protection

Jul 2014 - Present (11 years)

Managed a $500,000 hardware and software inventory, optimizing resource allocation and reducing downtime. Implemented IT solutions, including the deployment of workstations and network devices, to support organizational goals and enhance productivity.

Resource Allocation Software Implementation System Administration Productivity

Field Service Engineer

Copiers Northwest

Dec 2012 - Present (12 years 7 months)

Delivered on-site installation and maintenance for a wide range of printing and network equipment, ensuring seamless operations for clients. Managed a high-value inventory of parts and supplies, reducing waste and maintaining operational readiness.

Maintenance Inventory Management Supply Chain

Customer Engineer II

National Cash Register

Mar 2007 - Present (18 years 4 months)

Spearheaded installation, maintenance, and repair projects across a large territory, ensuring consistent service quality and client satisfaction. Provided Tier II support for complex systems, troubleshooting issues, and implementing long-term solutions to prevent recurrence.

Installation Maintenance Quality System Troubleshooting

Education

Degrees, certifications, and relevant coursework

Central Washington University

Master of Science, ITAM, Cybersecurity

Pursued a Master of Science in Information Technology and Administrative Management with a specialization in Cybersecurity. Focused on advanced concepts in IT management and cybersecurity practices.

North Seattle College

Certificate, Accounting

Obtained a Bookkeeping Certificate in Accounting. Developed foundational knowledge in accounting principles and bookkeeping practices.

Micro Asia College

Bachelor of Science, Computer Engineering

Completed a Bachelor of Science degree in Computer Engineering. Acquired comprehensive knowledge in computer hardware, software, and systems design.

University of Washington

Continuing Education, Network Engineering

Engaged in continuing education focused on Network Engineering. Enhanced skills and knowledge in various aspects of network design, implementation, and maintenance.

North Seattle College

Certification, Network and Systems Administration / Linux Security

Completed a certification program in Network and Systems Administration with a focus on Linux Security. Gained expertise in managing network infrastructure and securing Linux-based systems.