Looking for a job

Christopher Horn

@christopherhorn

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I troubleshoot systems, deploy upgrades, and support users transitioning into IT support.

United States

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What I'm looking for

I'm looking to transition into an IT support role where I can troubleshoot hardware, software, networks, and mobile devices while applying my technical documentation, customer support, and team-training experience.

I've tested and deployed ERP upgrades at Tadano Mantis Corporation, improving system efficiency by 10%, while troubleshooting electrical and hydraulic systems to reduce equipment downtime by 15%.

I bring hands-on technical support experience from RadioShack and mobile retail, plus leadership experience training more than 50 team members and leading supply operations as a U.S. Army Platoon Sergeant.

Experience

Work history, roles, and key accomplishments

Current

Production Control Lead

Current

Tadano Mantis Corporation

Apr 2019 - Present (7 years 5 months)

Tested and deployed ERP system upgrades, improving system efficiency by 10%. Troubleshot complex electrical and hydraulic systems, reducing equipment downtime by 15%.

ERP System Administration Troubleshooting Technical Documentation Training Quality Management

Sales Associate

RadioShack

Feb 2018 - Feb 2019 (1 year)

Provided technical sales and support for consumer electronics. Managed custom installations and technology orders, increasing customer satisfaction by 10%.

Technical Support Customer Service Sales Mobile Devices

Mobile Sales Associate

The Retail Outsource

Apr 2017 - Feb 2018 (10 months)

Managed post-paid line activations for AT&T and provisioned new customer accounts for DirecTV, increasing activations by 25%. Provided customer service and technical guidance for prepaid cellular devices.

Customer Service Sales Mobile Devices AT&T DirecTv

Petroleum Supply Specialist

US Army

Jun 2004 - May 2011 (6 years 11 months)

Served as Platoon Sergeant, overseeing and directing an average of 50 soldiers in high-stakes environments. Led a specialized team of 20 soldiers in complex supply operations, ensuring strict compliance and efficient support.

Leadership Logistics Training Operations Supply Chain

Education

Degrees, certifications, and relevant coursework

Coursera

Google IT Support Professional Certificate, Information Technology

Completed the Google IT Support Professional Certificate, covering technical support fundamentals, computer networking, operating systems, system administration, and IT security.