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Alexander Pannos

@alexanderpannos

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Detail-oriented IT support analyst with extensive leadership experience.

Zimbabwe

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What I'm looking for

I am seeking a role in a dynamic company that values innovation and teamwork, where I can leverage my technical skills and leadership experience to contribute to mission success and drive continuous improvement.

I am a detail-oriented IT professional and recent graduate with a Bachelor of Science in Information Technology from Northeastern University. With over 22 years of leadership and operational experience in the U.S. Army, I excel in resolving hardware, software, and network issues with precision. My commitment to delivering reliable, mission-critical technical solutions in fast-paced environments has been proven time and again.

Throughout my career, I have demonstrated expertise in Windows Systems Applications, Administration, and Networking. I possess foundational cybersecurity and programming knowledge, complemented by an active Secret Security Clearance. My ability to adapt quickly to evolving technologies and situations, along with my disciplined, user-focused approach, allows me to thrive in both team-based and independent settings.

Experience

Work history, roles, and key accomplishments

Human Resource Sergeant

Massachusetts Army National Guard

Jan 2018 - Dec 2023 (5 years 11 months)

Created and maintained military database systems for personnel accounting and strength management, ensuring data accuracy and generating critical reports for over 3,000 soldiers. Coordinated mission-essential training logistics and managed sensitive personnel data, adhering to strict confidentiality and security protocols.

Database Management Logistics Coordination Confidentiality Security Protocols Personnel Management Microsoft Office SAP

Administrative Support Assistant

US Department of Defense

Oct 2019 - Mar 2020 (5 months)

Managed and tracked administrative actions, records, and complex calendars, ensuring efficient information flow and document control. Configured and managed teleconference systems, facilitating seamless communication for high-level meetings.

Administrative Support Records Management Calendar Management Document Management Facilitation Data Security Regulatory Compliance Information Flows

Small Arms Repair Technician

US Department of Defense

Mar 2019 - Sep 2019 (6 months)

Independently performed maintenance and repair on over 1,400 weapons across 13 unit locations, serving as the sole Subject and Technical Matter Expert on-site. Diagnosed complex technical faults and implemented effective corrective actions, significantly increasing unit and equipment operational readiness.

Maintenance Technical Troubleshooting Technical Expertise Problem Solving

Unit Supply Sergeant

Massachusetts Army National Guard

Jan 2004 - Dec 2018 (14 years 11 months)

Maintained property accountability of over $30 million in equipment and inventory using SAP-based GCSS-Army, ensuring critical asset availability and accuracy. Led supply operations, encompassing request, receipt, issue, and meticulous accountability of individual and organizational equipment.

Property Accountability Inventory Management SAP Supply Chain Operations Asset Management Compliance Logistics

Education

Degrees, certifications, and relevant coursework

Northeastern University

Bachelor of Science, Information Technology

Completed a Bachelor of Science in Information Technology. Developed skills in technical troubleshooting, systems and network administration, and cybersecurity fundamentals. Gained hands-on experience with Windows OS, Active Directory, TCP/IP, Java, Python, and MySQL.

North Shore Community College

Associate of Arts, Computer Information Systems

Obtained an Associate of Arts in Computer Information Systems. Focused on foundational computer concepts and information systems principles. Acquired skills relevant to IT support and administration.