At CIBC / Simplii Financial, I write in-app, push, web and email content for 2.4M+ Simplii clients. A partner CTA converted at 8%.
I authored 25–30 OSFI-aligned SOPs and process guides, helping cut onboarding time by 26%. I also maintain 70+ Confluence libraries with an 18-point QA checklist and version control.
On CIBC’s internal LLM platform, I built prompt stacks, an agent runbook and hallucination guardrails using Claude and GPT. These workflows cut first-draft time by 60–70%.
Earlier, I audited, restructured and migrated 21,000+ documents at Canadian Standards Association. At Tarion, Scotiabank, Grant Thornton LLP and Mintz Group, I wrote governance documentation, plain-language risk insights, client deliverables and research reports.
