Denise Jones

Counseled patients and families on financial liability and insurance policies. Processed insurance approvals, established cost estimates for office visits, and collected patient liabilities for admissions.

Managed Excel spreadsheets, audited templates, and maintained electronic filing systems. Organized company travel calendar and Audit Solutions SharePoint site, coordinated audit submissions, and provided administrative support to auditors.

Led the rollout of a new EHR system, enhancing patient data accessibility and improving care coordination. Streamlined patient flow and processed insurance claims to facilitate timely reimbursement.

Processed daily cash receipts and reconciliations, reducing outstanding accounts receivable. Managed monthly closing of financial records and ensured compliance with accounting standards.

Implemented a streamlined coding system that reduced claim denials and improved cash flow. Conducted audits of coding practices and managed patient communications regarding pre-operative and post-operative instructions.

Managed the surgical calendar and implemented a new scheduling system that reduced errors. Streamlined the pre-operative process, improving patient wait times and communication.

Streamlined billing processes and reconciled complex accounts. Developed cost-saving initiatives and assisted in accounting software upgrades, contributing to improved financial reporting.

Verified requests for prior authorizations and processed referrals. Ensured compliance with insurance documentation requirements and communicated with medical staff regarding authorization delays.

Scheduled code encounter forms for billing and obtained authorizations through insurance companies. Managed patient payment plans and ensured accurate billing data.

Pursuing a Bachelor of Psychology with a focus on understanding human behavior, mental processes, and the application of psychological principles in various settings.

Completed 12 months of training in medical coding through the Academy of Professional Coders (AAPC), gaining expertise in coding practices and healthcare regulations.