DCDenford Chirenje
@denfordchirenje
Experienced Business Analyst specializing in digital transformation and data analysis.
New ZealandWhat I'm looking for
With over 15 years of experience in business analysis, I have successfully led transformative projects across various industries, particularly in the travel and retail sectors. My journey began at Kudos Solutions, where I honed my skills in stakeholder engagement and systems analysis. At The Warehouse, I played a crucial role in replacing outdated POS systems, enhancing stock tracking, and ensuring smooth transitions through user acceptance testing.
My tenure at Air New Zealand was marked by significant contributions to the company's digital transformation initiatives. I was instrumental in implementing self-service kiosks and online check-in systems, which greatly improved customer experience. My analytical skills were further sharpened during my time at NZ Post, where I developed reporting dashboards that provided critical insights into item movements across domestic and international networks. I thrive on collaboration, working closely with solution architects and technical specialists to design effective solutions that meet business needs.
Experience
Work history, roles, and key accomplishments
Business Analyst
Level Terms Investments Limited
Jul 2022 - Sep 2023 (1 year 2 months)
Implemented digital platforms for the hospitality industry, including payment systems and data platforms. Conducted stakeholder workshops, collaborated with technical teams, and produced analytical reports to support business decisions.
Business Analyst
NZ Post Limited
Mar 2021 - Sep 2022 (1 year 6 months)
Contributed to the transformation of NZ Post's courier business by developing reporting dashboards and conducting detailed data analysis for item movements. Collaborated with stakeholders and technical teams to document requirements and solutions.
Business Systems Analyst
Air New Zealand
Jun 2009 - May 2020 (10 years 11 months)
Engaged in transformative projects in the travel industry, focusing on enhancing customer journeys through self-service solutions and digital transformation. Led stakeholder workshops and produced business requirement documents.
Business Analyst
The Warehouse Limited
Dec 2006 - May 2009 (2 years 5 months)
Participated in the POS replacement project and enhancements to stock tracking systems. Conducted user workshops, solution design, and provided post-implementation support.
Business Support Analyst
Kudos Solutions Limited
Jun 2005 - Nov 2006 (1 year 5 months)
Conducted stakeholder workshops to prioritize enhancements for POS systems. Produced business requirements documents and coordinated POS upgrades with clients.
Education
Degrees, certifications, and relevant coursework
IMIS
Higher Diploma, Information Systems
Higher Diploma in Management of Information Systems, focusing on the management and application of information systems in business environments.
BCI London
Diploma, e-Commerce
Diploma in e-Commerce & Web Design, covering the principles of e-commerce and the design of web applications.
Tech stack
Software and tools used professionally
Availability
Location
New ZealandAuthorized to work in
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