Fran Poncio

Collect, clean and organize operational data from multiple sources with SQL queries and Python data-cleaning pipelines, finding data integrity issues and anomalies. Build reports and visualizations in Power BI and Tableau that business teams and executives use to monitor key metrics.

Receiving, stock control and rotation for remote mining camps serving 200+ people daily. Kept tracking sheets and simple automated reporting in Excel and Power BI to keep stock available.

Validated contractor data against field inspection data before every payment certification; investigated anomalies and kept auditable records. Maintained the master works database for a provincial gas infrastructure programme (20 concurrent works, 8 contractors).

Built daily KPI dashboards for inventory accuracy, wrote SOPs and analyzed ERP/CRM data; non-conformity reports and root cause analysis under ISO 9001 / 14001 / 45001.

Operations management analysis with CRM and ERP data; management reports and data quality checks across customer and order records.

Phone-based technical support for Xerox customers; logged and followed up service cases under service-level targets.

Earned the IBM Data Science Professional Certificate.

Earned the Unilever Supply Chain Data Analyst Professional Certificate.

Earned the Microsoft Power BI Data Analyst Professional Certificate and completed a PL-300 Exam Preparation course.

Completed professional certificates in Data Analytics, Business Intelligence, and Project Management.

Completed the Certified Associate in Project Management (CAPM) Exam Prep Specialization.

Earned the SAP Business Analyst Professional Certificate.

Earned the Tableau Business Intelligence Analyst Professional Certificate.

Completed courses in Business Analytics and Data Analytics with SQL and Power BI.

Pursued a degree in Industrial Engineering with a focus on Production and Operations.

Completed ISO 28000 supply chain security training and workshops on integrated management systems and audit techniques.