Daniel Roberts

Supporting a portfolio of cyber and network security initiatives, working with security architects, engineers, application teams and vendors to turn strategic objectives into actionable requirements and support technology and security migrations through to delivery.

Delivered business analysis across two client engagements, managing stakeholders, facilitating discovery workshops, and applying lean business analysis to manage the user story requirements lifecycle.

Created and maintained the product backlog for the Professional Services Implementation Team delivering Real Time Payments Processing solutions to customers in the LATAM region, prioritizing by business value and customer time-to-market requirements.

Owned the requirements pipeline into Agile software development teams for a Payment Service Provider, leading integration of new deposit and payout methods and defining requirements for external-ready APIs.

Defined product vision and SMART objectives, facilitated user story mapping, prioritized backlog, and documented As-Is and To-Be processes in a Scrum team.

Documented AS-IS and TO-BE business processes, gathered requirements, developed BRDs, and built the company-wide Business Process Architecture Framework.

Provided technical support for ISDN and ADSL telecommunications services, maintained SLAs, and assessed call quality in the Pinnacle Call Centre.

Pursuing a Master of Business Administration (MBA) with an expected completion in December 2027.

Earned the Microsoft MB-220: Microsoft Dynamics 365 Marketing Functional Consultant certification in 2022.

Earned the Certified ScrumMaster (CSM) in 2016 and the Certified Scrum Product Owner (CSPO) in 2018.

Completed SAP Retail and TERP 10 certifications in 2013.

Completed a Postgraduate Diploma in Business Analysis and Systems Analysis in 2012.