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Demitria Gallaread

@demitriagallaread

Customer service coordinator at Uptown People’s Law Center who created and managed a client intake process for legal inquiries.

United States

Message

At Uptown People’s Law Center, I managed and scheduled legal calls, created and managed a client intake process, and conducted initial prescreens and intakes to assess eligibility.

I also assisted with case management, including maintaining spreadsheets, organizing legal binders, data entry, processing mail, and typing handwritten complaints.

At Chicago Bungalow Association, I helped launch a new ILSFA grant and converted application processing from paper to electronic, increasing productivity 75%.

Earlier, I coordinated safety interventions at BYC, Howard Brown, and supported operations at Relay Graduate School of Chicago. At Philz Coffee and Starbucks, I advanced into supervisory and coffee training roles.

Experience

Work history, roles, and key accomplishments

Advocacy & Intake Coordinator

Uptown People's Law Center

Jan 2024 - Jan 2026 (2 years)

Managed and scheduled legal calls, developed efficient scheduling systems, and ensured seamless communication for legal inquiries. Assisted with case management tasks including maintaining spreadsheets, organizing legal binders, data entry, processing mail, and typing handwritten complaints.

Google Workspace Microsoft Office RingCentral Legal Server Case Management Data Entry Client intake Scheduling

Safety Intervention Coordinator III

BYC, Howard Brown

Jan 2021 - Jan 2022 (1 year)

Coordinated non-violent verbal and physical de-escalation strategies for medical clinic and drop-in center. Implemented frameworks of restorative justice, trauma-informed care, and mental health de-escalation to provide logistical safety intervention for staff and 20-30 houseless youth.

Google Workspace Microsoft Office RingCentral Case Management De escalation Trauma Informed Care Restorative Justice Data Entry

Interim Operations Manager

Relay Graduate School of Chicago

Jan 2020 - Jan 2021 (1 year)

Organized potential graduate school applications for 2017-2019 enrollment, including detailed reports of candidate transcripts for program eligibility. Processed payments with outside vendors through internal finance systems and reconciled monthly credit card statements.

Google Workspace Microsoft Office Outlook Data Entry Payroll Processing Vendor Management Financial Reconciliations

Assistant Grants Manager

Chicago Bungalow Association

Jan 2018 - Jan 2020 (2 years)

Promoted from program associate to assistant grants manager, spearheading a new ILSFA grant and facilitating grassroots solar education, customer service, and coordinated installation on the south/west sides of Chicago. Managed paper intake processes and enhanced operations by converting application processing from paper to electronic, increasing productivity 75%.

Grant Management Customer Service Process Improvement Data Entry Scheduling Payroll Workshop Facilitation

Shift Supervisor, Trainer

Philz Coffee

Jan 2016 - Jan 2018 (2 years)

Promoted to Supervisor and Coffee Trainer. Implemented procedural shift strategies and consistently exceeded peak-hour coffee sales records. Spearheaded coffee education by disseminating pamphlets and orchestrating training sessions.

Team Leadership Training Inventory Management Customer Service Sales Scheduling

Barista, Coffee Trainer

Starbucks

Jan 2011 - Jan 2016 (5 years)

Utilized playbook models for peak efficiency in crafting drinks, handling customer service facing POS transactions, and performing store maintenance for an optimal store experience. Sought and successfully achieved advancement through roles as Coffee Master (educator) and Barista Trainer.

Customer Service POS Training Coffee Education Store Operations