Demetri User
@demetriuser
I support patients and customers through scheduling, insurance coordination, order updates, and empathetic service.
United StatesWhat I'm looking for
I'm currently supporting patients at Tactile Medical, where I answer calls, provide order updates, explain durable medical equipment, confirm insurance and copays, collect payments, and ship devices.
Previously at Allina Health's Customer Experience Center, I scheduled primary and specialty care appointments in Epic, sent telephone encounters to care teams, and de-escalated concerns while listening empathetically.
My background also includes leading e-commerce and customer service operations at Cub Foods, managing schedules, onboarding, front-end operations, and online order fulfillment. I have also managed eBay listings, sales, customer emails, packaging, and shipping for Diamonds are Forever.
Experience
Work history, roles, and key accomplishments
Patient Services Representative
Tactile Medical
Sep 2025 - Present (11 months)
Answer patient calls using CXOne Nice soft phone, provide order status updates, discuss durable medical equipment functions, and walk patients through insurance requirements. Confirm insurance details, collect payments, ship devices, and navigate patient files with FileMaker and Salesforce.
Education
Degrees, certifications, and relevant coursework
Demetri hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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