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Delenta Munsamy

@delentamunsamy

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Service Consultant at Capitec Bank helping clients find banking solutions and suitable products.

South Africa

Message

At Capitec Bank, I assist clients with banking queries and financial solutions, recommend suitable products, and support sales and service objectives.

Previously, I handled remote client queries as a Bank Better Champion at Capitec Bank, helping clients use digital and self-service banking platforms. At Nedbank, I negotiated vehicle finance payment arrangements and assisted clients with contract restructures.

At Blake and Associates, I progressed from Debt Collector to Administrative Clerk and Team leader. My work included arranging payment plans, preparing reports, monitoring team performance, and training employees.

Experience

Work history, roles, and key accomplishments

Current

Service Consultant

Current

Capitec Bank

Apr 2025 - Present (1 year 6 months)

Assist clients with banking queries and financial solutions, identify needs, and recommend suitable products. Upsell and cross-sell in line with compliance standards while meeting performance targets.

Client Services Banking Products Upselling Cross Selling Compliance Telephonic Engagement Next Best Action

Bank Better Champion

Capitec Bank

Mar 2024 - Apr 2025 (1 year 1 month)

Handled remote client queries, provided digital banking support, and educated clients on self-service platforms. Managed branch queues, monitored ATMs, and achieved upselling targets.

Digital Banking Client Education Queue Management ATM Monitoring Upselling Remote Support

Specialised Vehicle Collections Agent

Nedbank

Nov 2022 - Nov 2023 (1 year)

Conducted outbound vehicle finance collection calls, negotiated payment arrangements, and assisted with contract restructures. Performed client tracing and prepared accounts for legal transfers.

Debt Collection Payment Negotiation Vendor Contract Restructuring Tracing XDS CPB Certified Stakeholder Communication

Team Leader

Blake and Associates

Aug 2020 - Oct 2022 (2 years 2 months)

Improved team performance through training and monitoring daily activities with PowerBI. Ensured accounts were worked correctly via SharePoint and motivated agents to maintain productivity.

Team Leadership Training Performance Monitoring Power BI SharePoint Motivation Strategy Development

Administrative Clerk

Blake and Associates

Nov 2018 - Aug 2020 (1 year 9 months)

Produced professional correspondence, handled calls, and maintained accurate records. Managed attendance registers, escalated complaints, and provided daily productivity reports.

Administration Correspondence Record keeping Attendance Management Complaint Handling Reporting Call Quality Monitoring

Debt Collector

Blake and Associates

Jun 2017 - Nov 2018 (1 year 5 months)

Helped customers set up payment plans and educated them on contract terms. Met monthly collections and call quality targets while building customer relationships.

Debt Collection Payment Plans Customer Education Target achievement Call Quality Monitoring Relationship Building