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Delane Knight

@delaneknight

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Dental Coordinator specializing in revenue cycle management to accelerate claims and reduce DSO.

Zimbabwe

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What I'm looking for

I’m looking for a role where I can own dental revenue cycle work—insurance verification, claims follow-up, payment posting, and AR tracking—while partnering with patients and teams to reduce DSO and keep records HIPAA-compliant.

I’m a Dental Coordinator with 4 years of experience driving practice profitability through expert management of the revenue cycle (RCM)—from precise insurance verification and benefit estimation to accurate data entry, claims posting, and follow-ups on aging accounts.

I’ve built a track record of reducing DSO by tracking claim statuses, appealing denials, and reconciling payments against EOBs, while keeping an auditable AR ledger that supports clean, confident patient financial decisions.

I’m skilled at translating complex insurance policies into clear patient financial estimates to support high case acceptance, and I stay meticulous with documentation and coordination across scheduling, inbound and outbound calls, and customer care.

Alongside my clinical admin and dental systems experience (including Denticon, Dentrix, and Eaglesoft), I bring a proactive, hard-working approach—HIPAA Certified, confident working independently and under pressure, and committed to consistent results and strong stakeholder communication.

Experience

Work history, roles, and key accomplishments

Current

Insurance Verification Specialist

Current

High Point Dentistry

Mar 2026 - Present (4 months)

Managed insurance verification, data entry, claims follow-up, and payment posting as part of revenue cycle management. Provided customer care and support (recare) and helped with scheduling.

Data Entry Insurance Verification Claims Follow Up Payment Posting Revenue Cycle Management Scheduling Recare Customer Service

Insurance Verification Specialist

Jacksonville Complete Dentistry

Mar 2025 - Feb 2026 (11 months)

Supported insurance verification remotely, including data entry, inbound and outbound calls, and customer care (recare). Handled claims follow-up, payment posting, and revenue cycle management.

Data Entry Insurance Verification Inbound Outbound Calls Recare Claims Follow Up Payment Posting Revenue Cycle Management Customer Service

Director of First Impressions

My Frederick Dentist

Nov 2024 - Mar 2025 (4 months)

Provided patient support in a temporary remote role, including inbound and outbound calls and patient scheduling. Completed data capture and entry in Denticon and supported customer care (recare).

Recare Data Entry Denticon Inbound Outbound Calls Patient Scheduling Customer Service

Dental Coordinator

Select Dental Management

Feb 2022 - Nov 2024 (2 years 9 months)

Coordinated dental practice revenue cycle tasks including insurance verification, claims follow-up, and payment posting. Managed data capture and entry, customer care and recare, inbound and outbound calls, patient scheduling, and credentialling with HIPAA-certified responsibilities.

Insurance Verification Claims Follow Up Payment Posting Data Entry Inbound Outbound Calls HIPAA Patient Scheduling Revenue Cycle Management Customer Service

RCM & Billing Program Officer

Reach Foundation

Feb 2007 - Dec 2021 (14 years 10 months)

Led the implementation and monitoring of HIV/AIDS and OVC programs, including identifying target communities. Prepared funding proposals and coordinated meetings with stakeholders.

Program Implementation Program Monitoring