Ashley Hernandez

Managed insurance payment posting and claim status for general and ortho cases, reduced rejected claims through audits and resubmissions, and consistently met monthly targets.

Led and mentored a team of accounts receivable specialists, improving billing and collections accuracy while streamlining payment posting and claim audits.

Posted insurance and lockbox payments across 15 offices, created deposits and secondary claims, and consistently met daily and monthly goals prior to COVID-related layoff.

Submitted claims and NEA attachments for basic and major services, monitored 60+ patient accounts for claim status, and posted payments with necessary adjustments.

Verified insurance, scheduled appointments, managed pre-authorizations and appeals, and conducted recall outreach to improve scheduling and collections.

Managed front-desk operations, supervised staff and inventory, met monthly goals, and maintained patient schedules and payments in the office manager's absence.

Greeted patients, verified insurance, handled scheduling and recall outreach, and assisted the dentist with administrative tasks to support office flow.

Managed patient scheduling and recalls, rescheduled appointments to fill the schedule, and consistently met daily production goals.