Open to opportunities

Shakira Peterson

@shakirapeterson

Message

Customer-focused retail leader driving sales growth through team leadership and operations.

United States

Message

What I'm looking for

I seek a customer-focused retail leadership role where I can lead teams, improve operations, and drive sales growth while developing my management skills.

I am a detail-oriented retail leader with over 10 years of experience delivering excellent customer service, managing store operations, and improving sales performance. I specialize in inventory management, cash handling, and training teams to meet customer satisfaction goals.

Throughout my career I have held progressive retail and customer-facing roles across restaurants, grocery, and specialty retail, where I consistently maintained balanced cash drawers, implemented upselling techniques, and developed strong relationships with regular customers.

I bring hands-on leadership, conflict management skills, and practical technology knowledge to create efficient, customer-first environments and help teams exceed performance targets.

Experience

Work history, roles, and key accomplishments

Current

Retail Team Member

Current

Cracker Barrel

Sep 2024 - Present (1 year 4 months)

Provide POS-driven guest service, manage reservations and seating, and maintain accurate cash handling processes while improving guest satisfaction and repeat visits.

Customer Service POS Cash Handling Upselling Inventory Management Training Conflict Resolution Guest Relations

Shift Leader

Pizza Hut

Jun 2024 - Aug 2024 (2 months)

Oversaw shift operations, trained staff, managed scheduling and inventory, and resolved escalated customer issues to maintain service standards and drive sales.

Team Leadership Scheduling Customer Service Inventory Control Cash Handling Training Sales Operations

Guest Care & Money Services

Kroger

Aug 2022 - May 2023 (9 months)

Handled guest care and money services including transactions, customer assistance, and front-end support to ensure accurate processing and positive customer interactions.

Cash Handling Customer Service POS Transaction Processing Attention To Detail Customer Support

Sales Associate Assistant

Citi Trends

Jun 2020 - Sep 2022 (2 years 3 months)

Supported store operations including merchandising, shipment processing, cashiering, and till reconciliation while assisting customers and resolving issues to maintain sales flow.

Merchandising Cash Handling Inventory Store Operations

Command Center Secretary

Floor and Decor

Sep 2021 - Feb 2022 (5 months)

Managed administrative tasks and inbound customer communications, coordinated schedules, and maintained performance metrics to support store management and customer satisfaction.

Administrative Support Customer Service Scheduling Data Entry Complaint De Escalation

Team Associate

Tropical Smoothie

Aug 2021 - Sep 2021 (1 month)

Prepared menu items and served guests while maintaining cleanliness and fast-paced service standards to ensure positive guest experiences.

Food Preparation Customer Service POS Teamwork

Cashier

Chipotle

Jan 2021 - Aug 2021 (7 months)

Operated POS, processed orders and payments, and supported front-line service to maintain speed and accuracy during high-volume periods.

POS Cash Handling Customer Service Order Processing Food Service Team Collaboration

Associate

Quality Oil Company LLC

Nov 2019 - May 2020 (6 months)

Prepared breakfast service and performed housekeeping duties to ensure guest satisfaction and maintain facility standards until COVID-related separation.

Food Service Housekeeping Customer Service Facility Maintenance Time Management

2's Teacher

Childcare Network

May 2018 - Oct 2018 (5 months)

Cared for and instructed two-year-old children, managed classroom activities, ensured safety, and communicated with parents to support child development.

Childcare Lesson planning Safety Compliance Classroom Management Meal Service

Cashier

Kroger

Apr 2017 - Dec 2017 (8 months)

Processed transactions, handled cash and vouchers, assisted customers, and maintained a clean checkout area while ensuring accurate till management.

Cash Handling POS Coupon Processing EBT Food Stamp Processing Customer Service Attention To Detail

Cashier / Bakery

Walmart

May 2016 - Feb 2017 (9 months)

Handled payments, operated registers, processed checks and vouchers, and supported bakery operations to maintain customer service standards.

Bakery Support POS Customer Service

General Store Manager

Dacula High School

Aug 2014 - May 2016 (1 year 9 months)

Managed school retail operations including merchandising, training staff, inventory control, and opening/closing procedures to support student store activities.

Store Management Merchandising Inventory Staff Training