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Dejon Dillard

@dejondillard

I build scalable training, quality, and continuous-improvement programs for high-volume distribution operations.

United States
Message

What I'm looking for

I'm looking to lead scalable learning, quality, and continuous-improvement programs where I can use data, automation, and coaching to improve operational performance and develop strong teams.

At DHL eCommerce, I lead learning and quality strategy across seven East Coast distribution centers, managing 11 direct reports and aligning onboarding, compliance, QA, and KPI programs with e-commerce operations. I use Power BI dashboards, SOPs, job aids, and e-learning to turn performance trends into targeted coaching and standardized execution.

I've improved operations through Lean Six Sigma, DMAIC, and workforce development, including reducing GAP time by 25% at Spreetail and increasing picking productivity by 29% at The Printing Depot. I build practical training, certification, and leadership programs that strengthen safety, retention, succession planning, and continuous improvement.

Experience

Work history, roles, and key accomplishments

DE
Current

Regional Training & Quality Manager

Oct 2023 - Present (2 years 11 months)

Owns end-to-end learning and quality strategy for multi-site East Coast distribution centers, leading a team of 11 across 7 sites. Implemented Power BI-driven KPI dashboards and standardized compliance, skills, and onboarding training across multiple DCs.

Education

Degrees, certifications, and relevant coursework

University of North Georgia logoUG

University of North Georgia

Bachelor of Business Administration, Logistics & Supply Chain Management / Adult Learning

Pursuing a Bachelor of Business Administration with a focus on Logistics & Supply Chain Management and Adult Learning.

Tech stack

Software and tools used professionally

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