At GEHA, I serve as a primary point of contact for members navigating federal employee health benefit plans. I use remote CRM systems and digital platforms to verify eligibility and help resolve care barriers.
At St. Bernards Medical Center, I supported clinical teams with patient discharge data and care transitions. My experience also includes patient care at Encompass Health Rehabilitation Hospital and Craighead Nursing Center, along with a Bachelor of Science in Disaster Preparedness from Arkansas State University.
