Andye Gallardo

Provided customer support for e-commerce and logistics, managing chat/call interactions for orders, shipping, and tracking. Reduced delivery issue resolution time through efficient tracking and coordination while meeting SLA requirements.

Provided customer support for e-commerce and logistics, managing chat/call inquiries related to orders, shipping, and tracking. Improved delivery-issue resolution through efficient tracking and coordination while meeting service level agreements (SLAs).

Provided e-commerce and logistics customer support via chat/calls, handling order, shipping, and delivery-tracking inquiries while meeting SLAs. Reduced delivery-issue resolution time through coordinated tracking and continuous improvement.

Managed daily customer interactions with a focus on service quality and effective resolution. Resolved approximately 85% of cases on first contact, reducing escalations, and handled sensitive healthcare-related cases with strong empathy and communication.

Provided administrative support and document management, improving access to information through organized documentation and archiving. Tracked and managed 100+ weekly case files for the Security Department (OSEDENA), reducing document retrieval time with structured classification.

Organized administrative documentation and improved document retrieval using structured classification systems. Tracked and managed 100+ weekly case files for the Security Department (OSEDENA).

Digitized and recorded employee documentation with high accuracy to support HR administrative processes. Improved processing speed through workflow optimization and systematic document organization.

Digitized and recorded employee documentation with high accuracy while supporting HR administrative processes. Improved processing speed through workflow optimization and strengthened documentation organization and archiving.

Activities and societies: In progress (8th semester). Interested in contributing to human resources through analysis, organizational climate, and employee experience.

Bachelor’s degree in Psychology (8th semester), expected graduation in January 2027.

Bachelor’s degree in Psychology (currently in progress, 8th semester) with expected graduation in January 2027.

Training in document management and data entry, digitizing and recording employee documentation with high accuracy and improving processing speed through workflow optimization.