Deepti Sinha
@deeptisinha
Senior Business Analyst with 18+ years in insurance, utilities, and process improvement.
IndiaWhat I'm looking for
I am a Senior Business Analyst with over 18 years' experience across life, general insurance and utility domains, skilled at translating business needs into clear BRDs, FSDs and user stories for cloud-based SaaS platforms. I have driven measurable improvements — including workflow automation gains and stronger data-driven decisions — by leveraging tools like JIRA, Confluence and SQL while leading requirements, testing and stakeholder alignment.
I combine deep domain knowledge in underwriting, policy administration, claims and reinsurance with practical Agile delivery experience, sprint planning and test execution across SIT/UAT/production. I have a proven record of operational leadership and training, having led teams to top national performance and received multiple organizational awards for persistency and activation.
Experience
Work history, roles, and key accomplishments
Assistant Professor
Magadh Professional Institute
Mar 2024 - Present (1 year 10 months)
Deliver lectures for UG and PG courses including Principles of Management, Organization Behavior, HRM, Life Insurance Underwriting & Claims, and Risk Management, instructing multiple batches and supporting academic outcomes.
Senior Business Analyst
VertexOne Process Solutions Pvt. Ltd.
Feb 2023 - May 2024 (1 year 3 months)
Translated business requirements into 50+ functional and non-functional user stories for a cloud-based utility SaaS platform, led gap analysis and BRD/FSD creation, and supported SIT/UAT and production deployments across 10+ major releases.
DTManaged end-to-end requirements for wMA-based insurance projects, performed enhancements and debugging via JIRA, led sprint planning and retrospectives, and executed functional testing in SIT/UAT.
Regional Manager Operations
Bharti Axa Life Insurance
Dec 2007 - Nov 2021 (13 years 11 months)
Oversaw cluster operations across underwriting, claims, reinsurance, persistency and compliance, maintained ~99% claim ratio accuracy, and led product training and policy administration initiatives.
Customer Service Executive
Max New York Life Insurance Co. Ltd.
Feb 2006 - Dec 2007 (1 year 10 months)
Performed preliminary underwriting for branch cases, managed customer service, complaints, renewals, policy servicing, refunds and claims processing across the branch.
Customer Service Executive
ICICI Lombard General Insurance Co. Ltd.
Sep 2004 - Dec 2004 (3 months)
Handled motor insurance underwriting and policy issuance for a significant region volume and assisted with fire insurance quoting and cover note generation with underwriting support.
Intern
Genins India Pvt. Ltd.
May 2003 - Jun 2003 (1 month)
Researched TPA card issuance and claim settlement processes, supported customer service workflows, and assisted with insurance company and hospital empanelment activities.
Education
Degrees, certifications, and relevant coursework
Jharkhand Rai University
Ph.D., Management
2019 - 2025
Ph.D. in Management program (Mar 2019 - Jun 2025).
Punjab Technical University
Master of Business Administration, HR Management
2012 - 2014
Master of Business Administration in HR Management (May 2012 - Apr 2014).
ANAmity Business School, Noida
Postgraduate Diploma in Insurance Management, Insurance Management
2003 - 2004
Postgraduate Diploma in Insurance Management (Jul 2003 - May 2004).
PUPatna University
Bachelor of Arts, Advertising and Sales Management
1999 - 2001
Bachelor of Arts in Advertising and Sales Management (Jun 1999 - Apr 2001).
Availability
Location
IndiaAuthorized to work in
Job categories
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