Open to opportunities

Sumit Pandey

@sumitpandey2

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Highly motivated business analyst with over 9 years of experience.

India

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What I'm looking for

I am looking for a role that offers opportunities for growth, collaboration, and impactful project delivery.

I am a highly motivated and result-oriented business analyst with over 9 years of comprehensive experience in managing both large and small projects in the insurance and banking domains. My expertise lies in business requirement analysis, system analysis, project management, and stakeholder management. I have successfully led numerous projects, including product integration and payment integration, ensuring that all requirements are met with the highest standards.

Throughout my career, I have developed strong skills in documentation, training material creation, and quality assurance. My role as a Senior Manager has allowed me to coordinate with business stakeholders to understand their needs and deliver effective solutions that enhance process efficiency. I am adept at conducting impact and gap analyses, facilitating meetings, and collaborating with cross-functional teams to ensure project alignment and successful implementation.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager

Current

IndiaFirst Life Insurance

Mar 2022 - Present (3 years 4 months)

Coordinated with business stakeholders to understand complex business requirements, providing solutions that reduced manual intervention and increased process efficiency. Defined business scope, created documentation, and identified risks through impact and gap analysis.

Business Requirements Document Risk Analysis Gap Analysis API Integration Agile Methodologies Project Management Stakeholder Management Quality Assurance

Manager

Axis Bank

Nov 2021 - Mar 2022 (4 months)

Met with business users to understand requirements and collaborated closely with development and testing teams to finalize project timelines. Defined the scope of work and created Business Requirement Documents (BRD) for call center and mobile banking applications.

Business Requirements Document Project Timelines BRD Creation Mobile Banking Collaboration With Dev Team

Senior Business Analyst

Unistanz Software PVT LTD

May 2019 - Nov 2021 (2 years 6 months)

Handled requirements for new business products including protection, investment, health, retirement, children's, and savings plans. Worked on payment and partner integration projects, API-related projects, and enhancements of existing products.

Business Analysis Payment Integration API Development Wireframing Redmine MS Visio

Business Analyst

Harjai Computer PVT LTD

Jan 2019 - May 2019 (4 months)

Gathered business requirements and created Business Requirement Documents (BRD). Developed process flow diagrams and wireframes to facilitate developer understanding of requirements.

Business Requirements Document BRD Creation Wireframing Quality Assurance

Assistant Manager

IndusInd Bank

Oct 2015 - Mar 2018 (2 years 5 months)

Coordinated with various departments to gather functional and technical process requirements. Created Business Requirement Documents (BRD) or Functional Requirement Documents (FRD) based on business needs.

Business Requirements Document Functional Testing User Acceptance Testing Performance Testing MS Excel MS Visio Microsoft Office

Associate Quality Analyst

Isobar India

Jan 2015 - Aug 2015 (7 months)

Gathered information from stakeholders and documented requirements for new website creation. Coordinated between clients and the development team to understand application requirements.

Web Development Testing SDLC

Subject Matter Expert

Citibank India

Jan 2014 - Sep 2014 (8 months)

Handled customer complaints related to credit cards, personal loans, home loans, and banking accounts. Interacted with customers to provide timely resolutions and coordinated with other departments for loan-related queries.

Home Loan Banking Operations Data Analysis Home Loans

Customer Service Professional

SITEL India Limited

May 2013 - Nov 2013 (6 months)

Coordinated with departments to process initial claim approvals for cashless and reimbursement processes. Handled customer queries regarding claim settlements and identified new sales opportunities by providing information on insurance products.

Customer Service Cashless Claims

Education

Degrees, certifications, and relevant coursework

NMIMS University

PGDM, Business Management

Grade: 58%

Completed a Post Graduate Diploma in Business Management, focusing on core business principles and management strategies. This program provided a comprehensive understanding of various business functions.

M. L. Dhanukar College

Bachelor of Science, Information Technology

Grade: 54%

Earned a Bachelor of Science in Information Technology, gaining foundational knowledge in IT concepts and applications. The curriculum covered various aspects of information technology.

SBM Polytechnic

Diploma, Computer Science Engineering

Grade: 52%

Completed a Diploma in Computer Science Engineering, focusing on fundamental engineering principles and computer science concepts. This program provided a solid base in the field.