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Deepthi Brahmandlapally

@deepthibrahmandlapal

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Customer Success Manager across Zenoti, Temenos and PRM360, improving SaaS onboarding efficiency by up to 28%.

India

Message

At Zenoti, I supported more than 25 enterprise SaaS implementations across 1,500+ locations and helped drive platform adoption. I improved onboarding efficiency by 28%, reducing timelines from 14 weeks to 10 weeks.

At PRM360, I delivered 20 enterprise implementations with 96% on-time delivery and a 4.5/5 CSAT score. I also ran the KIAASA apparel franchise, where I improved customer retention by 20%, and at Temenos I managed partner relationships and coordinated contract onboarding across teams.

Experience

Work history, roles, and key accomplishments

Store Owner / Manager

KIAASA

Jul 2021 - Jan 2025 (3 years 6 months)

Ran a customer-facing franchise business end to end, including inventory, vendors, merchandising, and customer experience. Improved customer retention by 20% by improving service workflows and implemented sales tracking and forecasting improvements.

Inventory Management Vendor Management Merchandising Customer Experience Sales Forecasting Customer Retention

Product Specialist

Zenoti

Aug 2020 - Jul 2021 (11 months)

Supported 25+ enterprise SaaS implementations across 1,500+ locations, driving customer adoption of the platform. Improved onboarding efficiency by 28%, reducing timelines from 14 weeks to 10 weeks, and configured CRM, POS, scheduling, payroll, and membership modules.

Customer Onboarding Product Adoption CRM POS Scheduling Payroll Membership And Class Configuration SaaS Implementation Process Optimization

Senior Business Operations Analyst

Temenos

Jul 2018 - Aug 2020 (2 years 1 month)

Managed SaaS partner ecosystem operations for global banking clients, owning partner relationships end to end. Coordinated with finance, HR, legal, and technology teams to onboard partner resources and managed 15 concurrent global projects, improving resource allocation by 35% and onboarding efficiency by 20%.

Partner Relationship Management Contract Coordination Cross Functional Collaboration Resource Allocation Project Management Onboarding Offboarding Process Optimization

Product Implementation Specialist

PRM360

Apr 2017 - Jul 2018 (1 year 3 months)

Delivered 20 enterprise SaaS implementations with 96% on-time delivery. Conducted customer training, product demos, and onboarding sessions, maintaining a 4.5/5 CSAT score.

SaaS Implementation Customer Training Product Demonstrations Onboarding CSAT Partner Relationship Management