Remote Support
DP
Open to opportunities
Deepika Siva kamakshi Pedapati
@deepika_p
Service Executive at WEC Energy maintaining a 97% First Call Resolution rate while resolving energy service and technical issues.
IndiaWhat I'm looking for
At Arise || WEC Energy Transaction Svc, I handle high-volume inquiries about service issues and technical troubleshooting, maintaining a 97% First Call Resolution rate. I also help customers understand payment deferrals and installment options.
At Mercor, I annotate Telugu-language PDFs for AI/ML training data. I apply project guidelines, review my work against quality standards, and flag unclear instructions.
At Zidiodevelopment, I worked as a Customer Support Specialist || Intern, using ServiceNow and Jira for ticketing and testing. I also developed clone pages to gain hands-on experience and prepare SOPs for reference.
I have a B. Tech in Computer Science Eng from Avanthi Instituteof Eng, with coursework in C, Python, Java, HTML, CSS, and JavaScript. I bring native-level Telugu knowledge and experience with customer support tools including Zendesk, Freshdesk, and HubSpot.
Experience
Work history, roles, and key accomplishments
ME
Current
PDF Annotator - Telugu
Mercor
Sep 2026 - Present (2 months)
Annotate Telugu-language PDF documents for AI/ML training data, applying project guidelines with accuracy and consistency. Self-review work against quality standards and flag unclear guideline cases.
WS
Current
Service Executive
WEC Energy Transaction Svc
Nov 2025 - Present (1 year)
Maintained a 97% First Call Resolution rate while managing high-volume inbound inquiries regarding service issues and technical troubleshooting. Reduced account delinquency by educating customers on payment deferrals and installment options.
ZI
Customer Support Specialist Intern
Zidiodevelopment
Mar 2025 - Jun 2025 (3 months)
Developed clone pages for hands-on experience and gained backend knowledge. Worked with ServiceNow and Jira for ticketing and testing, and prepared SOPs for future reference.
Education
Degrees, certifications, and relevant coursework
AE
Avanthi Institute of Engineering
Bachelor of Technology, Computer Science Engineering
2020 - 2024
Grade: 72.8
Pursued a Bachelor of Technology in Computer Science Engineering, achieving a GPA of 72.8 and completing coursework in C, Python, Java basics, HTML, CSS, and JavaScript.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
IndiaAuthorized to work in
Salary expectations
15k+ USD
Social media
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